PM Customer Strategy Department - Platform Strategy Supervisory Department

**Job Description:** **Business Overview** Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports. **Department Overview** Rakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members. The Customer Strategy Department supports a wide variety of services across the board. **Position: Why We Hire** As a product manager in customer strategy supervisory department, you will work on enhancement for Rakuten Ecosystem experience through the various products/programs/functions. 　 **Position Details** Lead the product strategy, planning, development and growth hack for those products. \- PointClub \- myRakuten \- Group Common function for membership \- New product. Tasks are \- Plan the product strategy based on ecosystem experience strategy \- Manage the product KPI, Marketing, User experience \- Growth hack \- Planning new functions \- Direction of development \- Project management 　 　 **Mandatory Qualifications:** \- Commitment for the result and planning experience strategy \- Logical thinking, Issue solving, communication skill \- Take responsibility to the action with analysis of data and hypothesis \- Experience of Web master, Web product manager, Creative Director \- Knowledge for Web standard and Web creation work flow \- Knowledge for Web usability and accessibility \- Knowledge for Web front end technology 　 　 **Desired Qualifications:** \- Experience to achieve successful product launch or improvement with cross-functional team including developer and marketing PIC. \- Experience of leading successful product / service development in agile / lean product development program. \- Person who has self start-up mind and lead the project while demonstrating the your own expertises. \- Experiences and knowledge about marketing / statistical analysis / ergonomics / access analysis / usability studies are plus. \- Experience of new website start up project \- Experience of website rewnewal \- Experience of projects about SEO, LPO, SM \- Experience and knowledge of creating smart phone web/App \- Experience and knowledge of server side program(Apache, JAVA, PHP, framework) \- Experience of management and team building \- Experience of nurturing staff, hosting workshop or learning session   #creative #jobcategory03 #productmanager #jobsubcategory20 #operationdiv #organization08 **Languages:** English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)