Pod Captain Revenue Cycle Services

Sunrise,FL - USA **Position Requirements** Job Description Under the direct supervision of the Manager of RCM, the Pod Captain is responsible for revenue cycle duties including but not limited to: * Processing patient insurance information through the patient intake process ensuring the timely and accurate submission of insurance claims collecting payment on outstanding patient balances **ACTIVITY / RESPONSIBILITY:** * Act as a first point of contact and assist Representatives with difficult accounts and workload including supporting the team by directly working on accounts. * Ensure RCM Representatives perform appropriate claim processing and/or follow up, including research, resulting in timely claim processing. * Review and audit Representatives’ productivity and quality of work. In collaboration with the RCM Education department, identifies Representatives’ areas of additional training.  * Ensures employees in the department are working on assigned work timely. * Collaborates and manages third party vendors as an extension of the Revenue Cycle Management team. * Meet or exceed required departmental productivity standards on a consistent basis. * Performs quarterly audits of Representatives’ work and provides audit reviews. * Provides input into the annual review of Representatives. * Identifies trends and works with the Manager of RCM to implement solutions to prevent denials and minimize any avoidable adjustment. * Maintains up to date knowledge of payer guidelines and reimbursement policies. * Escalates issues to RCM Manager as needed. * Works closely with the Manager of RCM daily to ensure a smooth operation within the department.  Provides backup support to department staff during Managers' absence. * Support and contribute to process improvement initiatives as a SME. * In collaboration with the RCM Education department, assists with training all new hire Representatives once the employee has started working accounts and continually provides training to the Representatives. * Reviews and approves timecards, overtime requests and scheduling for Representatives. **REQUIRED QUALIFICATIONS:** * Associate degree (A.A.) or equivalent from a two-year college preferred, or equivalent combination of education & experience. * Basic Microsoft Office experience. * Ability to communicate both verbally and written. * Ability to effectively present information and respond to questions from customers and vendors. * Ability to read, analyze, and interpret general business documents, technical procedures, and governmental regulations. * Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. * Ability to define problems, collect data, establish facts, and draw valid conclusions. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to calculate figures and amounts such as discounts and percentages. **TOTAL REWARDS:** * Generous benefits package, including: * Paid Time Off * Health, life, vision, dental, disability, and AD&D insurance * Flexible Spending Accounts/Health Savings Accounts * 401(k) * Leadership and professional development opportunities **EEO Statement** North American Partners in Anesthesia is an equal opportunity employer.