Polish & German Customer Support Specialist - 100% Remote

**Remote Work from Home (Poland-Based)****🌍** **Bilingual Customer Support Specialist (Polish & German)** Are you fluent in Polish and German and looking for a **_fully remote_** position with a **well-established German company** that has a strong and stable customer base? If you value flexibility, professional growth, and the comfort of working entirely from home – this opportunity is for you. We are expanding our **100% work-from-home team** and are looking for customer-oriented professionals based in Poland who want to build their career in an international environment – without commuting, without relocation, and with full technical support provided. ### 💼 What You’ll Do As a Customer Support Specialist, your day-to-day activities will include: * 🗣️ Provide customer service via inbound calls and electronic communication, ensuring every interaction is helpful, friendly and professional * 🧠 Identify customer needs, search for information, and offer clear guidance using available systems and resources to ensure customer satisfaction * 🎯 Resolve customer inquiries and issues with professionalism and a solution-oriented approach. * 💬 Handle customer inquiries through various channels – phone, email and potentially chat – with accuracy and empathy. * 📊 Log and document interactions accurately in internal systems (CRM, support tools) to help maintain service quality and follow-up. ### 🌍**Who We’re Looking For** ### **We’re seeking someone who:** * ****Is fluent in Polish****and****German with native-like pronunciation and communication skills** – able to speak naturally and professionally in both languages.** * **Has **basic English skills** to communicate with members from the team.** * **📍 Lives in **Poland** and is looking for a flexible remote position.** * **💡 Has a **customer-focused mindset**, excellent listening skills, and the ability to communicate solutions clearly and with empathy.** * **🧠 Is comfortable using several systems at once and learning quickly.** * **💬 Is **customer-focused, empathetic, and communicative**, with a positive attitude and a problem-solving mindset.** * **📈 Has previous experience in customer support or contact center roles.** ### **✨****What You Can Expect** * **🕐 **Flexible working hours** – Monday to Friday: 08:00 a.m. to 08:00 p.m. CET, Saturday: 08:00 a.m. to 04:00 p.m CET.** * **🤝 Integration into our **supportive Expert Community** of professionals.** * **💵 **Reliable and on-time payments** for your work.** * **📚 **Comprehensive onboarding and ongoing training** to help you succeed and grow your skills.** * **🌍 A **remote, international work environment** where your contributions are valued.** * **🏡This is **fully remote**, long-term home-office work with structured onboarding to set you up for success from day one.** * **📈 Opportunities for **professional growth and career development**.** ### **Application process** **Simply click "Apply now" and answer a few questions in our application form.** **We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding.** Originally posted on [Himalayas](https://himalayas.app)