Portfolio Services Coordinator

**Who We Are:** At OPENLANE we make wholesale easy so our customers can be more successful. **We’re a technology company** building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. **We’re a data company** helping customers buy and sell smarter with clear, actionable insights they can understand and use. **And we’re an innovation company** accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. **Our Values:** **Driven Waybuilders.** We pursue challenges that inspire us to build, create, and innovate. **Relentless Curiosity.** We seek to understand and improve our customers’ experience. **Smart Risk-Taking.** We transform risk into progress through data, experience, and intuition. **Fearless Ownership.** We deliver what we promise and learn along the way. **What We Offer:** * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement   **We’re Looking For:** A Portfolio Service Coordinator who will oversee day-to-day portfolio service operations, monitor vendor performance, and serve as a key point of contact for client inquiries and issue resolution. This role is responsible for ensuring service excellence and adherence to established client and vendor Service Level Agreements (SLAs). **You Are:** * **Detail-Oriented.** You conduct meticulous reconciliation and quality control checks on active assignments to maintain high organizational standards. * **Client-Focused.** You are dedicated to supporting client service teams and responding to portfolio-related inquiries with accuracy and urgency. * **Proactive.** You identify process gaps and improvement opportunities, assisting with automation initiatives to increase overall efficiency. * **Organized.** You excel at coordinating and prioritizing daily workflows to effectively meet established deadlines and manage complex portfolio activities. **You Bring:** * **Core Knowledge** * Portfolio service operations and guideline monitoring. * Portfolio performance, holdings, and transaction analysis. * Internal policies, client mandates, and regulatory requirements. * **Functional Expertise** * Operational execution and SLA management. * Workflow coordination and daily prioritization. * Client service support and issue resolution * Process improvement and automation initiatives. * **Technical Expertise** * Proficiency in tools used for tracking, documenting, and maintaining portfolio activity. * Strong administrative and technical workflow management capability. **You Own:** * Monitoring and analyzing portfolio performance, holdings, and transactions * Conducting reconciliation and quality control checks on active assignments * Assisting with portfolio guideline monitoring * Supporting client service teams by responding to portfolio-related inquiries * Maintaining accurate records of portfolio activity and documentation * Performing general administrative and operational functions to support the Portfolio Services team **You Drive:** * **Execution:** Coordinating daily workflows to meet deadlines, ensuring all portfolio activities are documented according to organizational standards, and implementing efficiency improvements. * **Results**: Consistently meeting or exceeding all service level agreements (SLAs) and ensuring strict compliance with client-specific requirements. **Who You Will Work With:** * Reporting to the Portfolio Service Manager, this role will collaborate with client service teams, internal operations groups, and external vendors on a daily basis. **Where You Work:** * Your work is performed as a Remote employee, depending on business needs and location. **Must Have’s:** * High School Diploma or equivalent is required * Proven experience in operational administration, portfolio services, or a related coordinator role. * Strong baseline understanding of SLA management and compliance standards. * Demonstrated ability to prioritize daily workflows and meet strict operational deadlines. **Nice to Have’s:** * Prior experience working within automotive, wholesale, or logistics portfolio management. * Experience assisting with process automation or system migration initiatives. **Sound like a match? Apply Now - We can't wait to hear from you!**   **Compensation Range of**   Hourly: $18.00 - $18.00 USD