Post Closing Coordinator I

Redwood Credit Union is seeking a detail-oriented Post Closing Coordinator I to support our lending departments by managing post-closing documentation, member inquiries, and administrative tasks. This role ensures smooth operations and compliance across mortgage, consumer, and business loan processes.   Key Responsibilities Administrative Support: o   Sort and distribute incoming/outgoing mail and interoffice memos o Set up and scan loan files for electronic imaging o Print and mail mortgage disclosures per regulatory timelines o Process incoming loan documents and checks for payoffs o Maintain organized loan files and vault records o Schedule delivery/pickup of loan packages o Prepare and submit quality control audit files o Manage office supplies and storage logs o Process re-conveyances and demand statements Member & Team Support: o Safeguard sensitive member information o Research and resolve basic post-closing inquiries o Answer calls and direct to appropriate team members o Represent RCU professionally in all interactions   Join us and discover why you'll love working at Redwood Credit Union!   ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.   As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.    Why work for Redwood Credit Union? •  25th largest credit union in the U.S. and the largest financial institution based in the North Bay •   Recognized by Newsweek as one of "America's Best Credit Unions 2026" •   Awarded a 5-Star Bauer Rating •  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" •   Top Corporate Philanthropists (#24) - San Francisco Business Times •   Voted Best Places to Work in the North Bay 20 years in a row •   World-class Employee Engagement scores •   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate •   Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities • Knowledge of modern office administration techniques and methods. • Skill in the operation of a personal computer with word processing and spreadsheet software and Internet and intranet access. • Ability to operate Internet based loan origination software. • Ability to coordinate a variety of activities simultaneously and prioritize work. • Ability to act independently and confidentially, using discretion and tact. • Ability to effectively operate a telephone system. • Ability to communicate effectively both verbally and in writing. • Ability to establish and maintain effective work relationships within a diverse group of people, including vendors and other Credit Union team members. • Ability to analyze situations and recommend solutions. • Ability and desire to work in and contribute to a team environment. The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of one year of experience in the lending industry or related field.   Compensation: Base starting range: $23.00 to $29.00 per hour commensurate with experience. Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.   Redwood Credit Union offers a robust benefits package to our eligible employees including: •  Competitive medical, dental, and vision insurance, mental health offerings •  Employee performance incentive plan • Salary Advancement– Merit increase based on performance • 401(k) program with employer match • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!   RCU Discounts and Perks: • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans through RCU • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. • 0% interest on garment, fitness, or home office equipment loan of up to $500 • 100% financing for employee purchased homes!   Physical Requirements: • Ability to stand, bend, stoop, sit, walk, twist, and turn. • Ability to lift up to 20 pounds. • Ability to use a computer keyboard and calculator. • Work environment is indoors; majority of the time is spent sitting at a desk.   *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.    Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.                                                                                                       We are an Equal Opportunity Employer