Pre -Arrival Specialist

Hourly Rate: $18.10 Are you looking for a place where meaningful moments are made together?   **Shift:** 1st/2nd; must be available to work weekends and holidays **Requirement:** Valid driver’s license required **Position type:** Full Time **Hourly Wages:** $22.50 At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Pre-Arrival Specialist** at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position   **Site Specific Perk:** * Free On-Site Parking  * Discounted meals * Department celebrations * Associate Appreciation Week * Monthly associate recognition and reward programs **As a Pre-Arrival Specialist, a typical day will include:**   * Creates, Maintains, and updates the pre-arrival templates and Owner communications.  * Coordinates with other departments to conduct routine maintenance.  * Replies to all Vacation Planning emails/calls within the specified time frame.  * Corresponds with guests regarding villa location and other special requests.   * Communicates special requests to other departments and/or VIP amenities.  **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a Pre-Arrival Specialist at HVC:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.