Pre-Arrival Specialist

Hourly Rate: $21.10 **Regular Full-time Position** **Shift:1st/2nd: Must be available weekends and holidays** **Hourly Wage: $21.10** Are you looking for a place where meaningful moments are made together?   At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a **Pre-Arrival Specialist** at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.  **Where great benefits lead to a life fulfilled.**  * Competitive Pay  * Medical/Dental/Vision/401K opportunities  * Travel discounts  * Credit Union Membership  * Tuition Reimbursement  * Professional Counseling & Family Support  * Growth and Development Opportunities  * \*Benefit Eligibility will vary by position  **Site Specific Perks**  * Uniform laundering (Food & Beverage, Engineering, and Front Desk)  * Free Parking - within 2 blocks of the resort   * Complimentary work shoes - once every 6 months pending job requirements   * Discount for on-duty meals and off-duty meals   * Company branded t-shirts, sunscreen, sunglasses, and hats for all outside positions   * Company branded jackets for all outside positions, as needed   * Quarterly recognition and awards, Service Awards, Associate/Manager of the Quarter, Associate Appreciation Week, and Housekeeping Appreciation Week  * Monthly birthday and special holiday celebrations   * Access to use of fitness facilities during specified hours  **As a Pre-Arrival Specialist, a typical day will include:**   * Creates, Maintains, and updates the pre-arrival templates and Owner communications.  * Coordinates with other departments to conduct routine maintenance.  * Replies to all Vacation Planning emails/calls within the specified time frame.  * Corresponds with guests regarding villa location and other special requests.   * Communicates special requests to other departments and/or VIP amenities.  **Guest Experience and Company Standards**  * Welcome and greet guests and anticipate and address their needs.  * Interact with colleagues and guests professionally and promptly.  * Contribute to team goals.  * Always follow company policies and safety procedures.  **To Become a Pre-Arrival Specialist at MVW:**   * Available to work various shifts, holidays, and both weekend days.  * Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  * Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.  * Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.