Premier Service Manager

**Branch Location** Jalan Tun Sambanthan, Ipoh **Primary Objectives** * Premier Centre Service Champion * Manage vacant port and Onyx Leads * Support cross selling & AUM initiatives * Consolidate sales performance reports for Centre Manager * Assist in events and campaigns (coordinating, merchandise) **Key Responsibilities** * Attend to walk-in or call-in clients (e.g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs * Improve Premier Clients' experience when there are turnover in RMs- Manage the vacant port of respective Centre Manager's portfolio by maintaining the list, provide updates regularly on campaigns and rates for cross-selling and AUM * Provide strong support to Premier Relationship Managers and Premier Relationship Directors in sales activities such as pre/post sales appointments, checking of forms and follow ups on potential requirements to ensure completion of submission. * Able to present Premier Propositions, campaigns and all deposit and asset products related to Premier segment to our Premier customers in a professional manner. * Ensure smooth process flow in Premier fees charges for better customer's experience - Maintain and keep track on list of customers for Premier fees deduction to improve customer's satisfaction and reimbursements within TAT. * Ensuring 100% contact rate for all Onyx leads campaigns. * Cross selling credit cards, PCA, MCA Debit Card, FD and Banca * Assist Centre Managers to consolidate daily sales reports for sales meetings * Attend and support Premier events in areas such as merchandises and RSVP listing * Assist Premier Centre in performing Verification Call to Vulnerable Customers * Assist Premier Centre in account opening process