Process Associate

Responsibilities: * Contact healthcare providers via phone, fax, email, or web portals to request medical records. * Follow up on pending requests to ensure timely receipt of required documentation. * Verify the completeness and accuracy of received medical records. * Maintain detailed records of retrieval activities and status updates in client systems. * Communicate with provider offices and internal teams regarding record status and discrepancies. * Ensure compliance with HIPAA, client policies, and data privacy regulations. * Meet daily productivity, quality, and turnaround time targets. * Escalate unresolved issues, missing records, or provider concerns as appropriate. * Perform data entry and document management activities with a high level of accuracy. * Support process improvements and operational initiatives as required.