Process Consultant – Technology Consulting

**Job Description & Summary** About the team -------------- Our Prague-based team works closely with PwC Germany as a nearshore consulting hub supporting transformation projects in the financial services sector. We combine strong German language capabilities, consulting expertise, and understanding of banking, insurance, and other financial services domains. Fully integrated with PwC Germany, we also remain part of the Czech Technology Consulting practice, creating opportunities to collaborate across both countries. You will work on projects that help leading financial institutions modernize their operations, processes, and technology landscape. About your manager ------------------ [Romana Mrazova](http://www.linkedin.com/in/romanam/) is a Manager in PwC’s Technology Consulting practice. Since 2017, she has combined technology consulting with hands-on delivery, working on software development and digital transformation projects across the automotive and telecommunications sectors, including SAP transformations. Her expertise includes product management, business analysis, project governance, and test and release management. Having lived and worked in Germany and China, she brings an international perspective and a strong focus on collaboration, quality, and delivery excellence. Job description & summary ------------------------- As a Process Consultant, you will support banks, insurance companies, and investment firms throughout complex transformation initiatives, helping them optimize processes and successfully implement technological and organizational change. * Analyze and optimize operational processes across back-office and middle-office environments * Identify opportunities for digitization, efficiency improvements, cost reduction, and regulatory compliance * Collaborate with client stakeholders to gather requirements and design future-state processes * Support transformation projects from initial analysis through implementation * Contribute to the deployment of technologies such as Business Analytics, Robotic Process Automation (RPA), and Process Mining * Prepare project documentation, presentations, management reports, and decision materials * Work within both traditional and agile project delivery environments * Support project governance activities and coordinate tasks across stakeholders * Help clients improve operational performance through technology-enabled solutions * Continuously develop your consulting and technology skills through training, mentoring, and hands-on project experience **Imagine working on a project like:** -------------------------------------- **Service Desk Optimization** You analyze current ITSM processes, identify bottlenecks in ticket handling, and redesign workflows to reduce resolution times. You implement SLAs, create dashboards using Microsoft 365 and Atlassian tools, and present monthly KPIs demonstrating measurable improvements in service quality. What matters to us ------------------ * Completed university degree in Economics, Business Administration, Business Informatics, Business Engineering, or a related field, or up to one year of practical experience in banking, asset or wealth management, or consulting * Professional German language skills (B2-C1) and English proficiency (C1) * Strong analytical thinking, communication skills, and ability to collaborate effectively in teams What will help you stand out ---------------------------- * Interest in digital transformation and innovative technologies * Basic understanding of business analytics, RPA, process mining, or related automation technologies * Curiosity and willingness to learn new tools, methods, and approaches * Experience working on process improvement or operational efficiency initiatives * Positive, proactive, and ambitious mindset * Strong commitment to continuous professional and personal development Why you’ll enjoy working here ----------------------------- * Professional growth that matches your ambitions and pace. Gain in months the kind of experience that can take years to build elsewhere. * Fair pay with no gaps. We are among the few companies in the Czech Republic certified for Equal Pay. * A flexible [benefits programme](http://www.benefit-plus.cz/cz/moje-benefity) with 30,000 points to spend on what matters most to you. * 30 days of paid time off, including three well-being days and two additional days off at the end of the year. * An opportunity to give back to the community with one paid volunteering day every year. * The chance to work from one of PwC’s international offices (available from the Senior Associate level). * We support your learning and development journey: Benefit from ongoing training and certifications in consulting, business, and technology skills, including Agile and project management, data analytics (Power BI, Python, Alteryx, Tableau), cloud and Microsoft technologies (Azure, Power Platform), business process analysis, and consulting essentials, such as stakeholder management, communication, and presentation skills. * A buddy programme, regular feedback, and access to a coach who can support your professional development and career path. * Extensive well-being support and initiatives promoting a healthy lifestyle, from Dr. Digital and Human Dynamic programmes to workplace yoga and running events. * An ultrabook and an iPhone with unlimited data. * [Social events](https://www.pwc.com/cz/cs/kariera/proc-pwc.html) and [Away Days](https://www.instagram.com/s/aGlnaGxpZ2h0OjE4MDc3NDkwMjgxNDg4NTU1). At PwC, we help clients solve today’s and tomorrow’s challenges across audit, consulting, tax, legal, technology, and data. We create an environment where people can learn, grow, and build a career in their own way. We believe the best results come from diverse experiences and perspectives. That’s why we foster an inclusive culture where everyone can be themselves, build on their strengths, and contribute to work that makes a real impact. Are you interested in our offer? Let us know about yourself and we will discuss more details together!    [Ochrana osobních údajů pro žadatele o zaměstnání](https://www.pwc.com/cz/cs/kariera-dnes/ochrana-osobnich-udaju.html)  / [Privacy Statement for Recruitment Applicants](https://www.pwc.com/cz/en/kariera-dnes/ochrana-osobnich-udaju.html)   #LI-VH1