Process Controller Pco

**PURPOSE** The purpose of the position is twofold: * monitor live operations to meet operational needs & be a sparring partner to IT and Technical department in fine-tuning automated equipment settings. * Train the new hired PCOs * Fine tuning the process if needed based on the new features or and update done within APMTMedPort * Update the SOPs based on the new features implemented **PRINCIPAL ACCOUNTABILITIES** **Prior Go-live (Project Phase)** * Carry out testing activities and contribute to operational configuration of the TOS and CHE interfaces in collaboration with the planning manager * Follow up on failed tests diligent resolution * Participate in the parameters setting and deployment of the TOS optimization module Primeroute * Actively support the TOS emulation exercise as well as all related activities * Act as bridge between IT/Automation system and operational execution * Identify process gaps and work with relevant parties to establish solutions * Ensure all TOS configuration and associated knowledge is thoroughly documented * Support in further defining PCO processes as and where required * Support in coaching new PCO staff during the ramp up period **Post Go-live (****Commercial Operations Phase****)** * Monitor live vessel, yard and gate operations to ensure smooth execution and to meet operational targets * Ensure execution of the work instructions in the system with no stoppages * Proactively maintain an efficient deployment of terminal CHE using Primeroute or crane pooling. * Handling all the stops related to the ShCs, DSTSs or ARMGs. * Coordinate with the RCCs. RCCC, ShCO, QCCs to make the operation going smoothly and perform the maximum productivity. * Proactively avoid operational wastes by always performing sanity checks on the plans for the next 1hour and advise next course of action * Be the first line of support for all other functions in case of exceptions during operations executions * Perform root cause analysis on operational failures including systems and take ownership of the follow up process through resolution * Collaborate with other functions in the Integrated Operations Center for diligent resolution of exceptions and process improvements * While the position reports into the IOC supervisor, the incumbent is to work closely with the planning function * Follow all safety regulations while working in the terminal area and to address person’s they encounter who are not complying with terminal safety regulations. * Training all the new PCOs hired internally or externally and making sure that the knowledge is transferred. * Be actively involved in continuous improvement projects to support the achievement of targeted volume and productivity levels * Perform other duties as required **REPORTING AND SCOPE** * Direct Reports to this position No reports * The position reports to the IOC Supervisor * The geographical scope of the position is domestic **WORK****/BUSINESS CONTACTS AND AUTHORITY** * **Internal** * Planning Department Staff on a constant basis * Operations Execution department * IT/Automation & technical department Nature of contact is primarily shared  The position works in shifts. **CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE** * Master of Science in Information Technology or Automation OR Industrial/Mechanical/Electrical Engineering degree OR any other related degree * Experience/Skills in software development is a plus * Lean & Six Sigma certification is a differentiator * Understands safety regulations, safe working procedures and safe materials handling procedures * Previous experience in automated production or manufacturing is a plus * Works well under pressure and able to focus on details * Requires advanced level of verbal and written communications skills in English * High level of integrity and able to collaborate effectively in a dynamic environment * Proven demonstrated ability to be a team player and can work independently within the defined project, maintaining good relationship to customer, staff and other project team members. * Must have good analytical skills to be able to provide solutions to issues/exception in a relatively short timeframe **LEARNING & CAREER OPPORTUNITIES** **In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:** * Enhanced knowledge of terminal operations **Relevant next career steps might be:** * Planning Supervisor * Operations Supervisor * IOC supervisor