Processing Specialist

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.  CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our [Candidate Guide](https://hrportal.ehr.com/cnabenefits/Home/Candidates/Start-here/Explore-CNA-benefits). Under general supervision handles policy processing transactions including Policy Issuance, Policy change Endorsements, Renewals, for multiple lines of business within Commercial or Specialty lines. With direction manages on-boarding and training of new hires plus cross training current staff. **JOB DESCRIPTION:** **Essential Duties & Responsibilities** * Reviews complex incoming business transactions for multiple lines of business and related information for completeness, accuracy, and quality. * Gathers third party data and insurance application data to record information in proprietary systems. * Works with underwriting and other areas to resolve any discrepancies and process insurance policies in a timely manner * Trains less experienced staff and guides and coaches Policy Service Representatives with processing questions/deficiencies at WWO Service Centers. * Effectively communicate with Branches and Underwriting to execute on follow up missing and incomplete information. * May engage in BPO Partners. * Determines workflow activities required to process insurance policy based on line of business. * Participates in quality and productivity reviews and provides feedback to management **Reporting Relationship** * Supervisor or above. **Skills, Knowledge and Abilities** * Knowledge of insurance industry and its products and services. * SME for assigned transactions and line of business. * Ability to train, coach and counsel peers. * Knowledge of company proprietary rating and policy administration systems. * Detail oriented with solid analytical and computational skills. * Strong written, verbal and interpersonal communication skills. * Strong teamwork and collaboration skills. * Strong customer service skills. * Ability to handle multiple tasks and prioritize work. * Proficient in Microsoft Office & intermediate search skills. * Ability to meet performance standards in a fast paced, production environment. **Education and Experience** * High school diploma, GED or equivalent. * Typically minimum of 3 years insurance transaction processing experience with minimum of 1 year commercial lines processing experience. #LI-hybrid #LI-DM1 CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our [careers page](https://www.cna.com/careers). CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [[email protected]](mailto:[email protected])