Product Consultant

Job Description  **Role - Product Consultant**   **Shift - Flexible (24\*5)**  **The Role -**    **Customer Support – ESG Domain**  We are looking for a client representative to join our Client Support team to support accounts globally in the **ESG Domain**. The team empowers investors to make more sustainable investment decisions. The Client Support team works alongside a diverse range of asset owners, asset managers, and some of the leading financial institutions around the world. We operate in a lively and collaborative environment where no one day is the same.        You will support clients from the onboarding to daily technical and operational inquiries and other account management-related tasks, including account permissions and deliverable set up, as well as support on content-related questions on our **research data and methodologies**. All of these will be in the **ESG Domain**.  **You will:**    * Gain exposure to an international team, working closely with both Client Success and Sales across regions in the **ESG Domain**  * Escalate to the account owner where appropriate.   * Support the team to maintain and improve **client retention** and **client satisfaction**, Understanding ESG Methodology and Data.  * Providing quick resolution on client Queries with **strict adherence to SLA’s**    **Key Responsibility:** * Support the management of client relations in APAC, EMEA and AMERICAS involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions.   * Support clients in accessing and understanding Sustainalytics’ suite of research products and **ESG data** for the purpose of incorporation into their investment processes and escalating appropriately.   * Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, or deliverables.   * Respond quickly to client queries to resolve problems and ensure an effortless customer experience.   * Administrate client information in our internal relationship management system; and   * Understanding, Interpreting and Analyzing client requests whether Data or Methodology.   * Having skills to Triage new cases while multi-tasking with client calls and existing cases  * Being familiar with ESG data sets and parameters  **Requirement:** * 1-3 years of relevant work experience, especially related to customer service and **ESG domain** understanding.  * Undergraduate degree in a related discipline (business, finance, environment, and/or social sciences);   * Strong customer service skills and process focus  * Ability to understand and process client inquiries efficiently.   * Excellent interpersonal, communication, and writing skills.   * Meticulousness and attentiveness to detail.   * Efficient, well-organized team-player with a high level of integrity.    * Ability to handle pressure.  * Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint * Alignment with Sustainalytics Mission Vision and Values  * Willingness to support global clients in their time zones  * Fluent in English (writing and speaking) is a hard requirement.   Morningstar is an equal opportunity employer  Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.