Production Supervisor

Who We Are Zenni pioneered the online eyewear industry in 2003 with a mission to make eyewear affordable and accessible for everyone. With complete prescription pairs starting under $10, Zenni offers adults and children the freedom to see clearly and express themselves through a wide selection of high-quality prescription glasses, sunglasses, protective eyewear, and non-prescription frames - curated with fashion, function, and style in mind. Based in the San Francisco Bay Area, Zenni has redefined the traditional retail model, emerging as the premier destination for online eyewear in the United States while surpassing 70 million frames sold globally. Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Columbus Crew, Monster Jam, WWE, Team Liquid, and more. Zenni has collaborated with designers and tastemakers on exclusive collections, including Chase Stokes and George and Claire Kittle. For more information, visit zenni.com. Shift: Monday - Thursday 7:00 am - 5:30 pm (must be available for overtime as needed, including weekends) Compensation: $61,000 - $77,000/year What You’ll Own in This Role Staffing and Management: Maintain a well-organized, safe, and healthy work environment for the team Anticipate staffing requirements and participate in the recruitment process or coordinate with temporary staffing agencies as needed Track and monitor daily productivity targets for team members Provide consistent training, feedback, and coaching to ensure team success Serve as a liaison between staff and management, reporting on production activities and any issues that arise Facilitate onboarding and training for new team members Physical Requirements: Ability to lift, transport, push, and pull up to 50 pounds regularly Perform physical activities such as standing, walking, lifting, carrying, pushing, pulling, climbing, and bending consistently Be physically able to work on your feet for eight (8) or more hours per day Additional physical demands include climbing, reaching, grasping, repetitive motions, and visual acuity Responsibilities: Oversee and direct the day to day production manufacturing operations to ensure orders meet daily targets Identify and propose process improvement initiatives to enhance efficiency and scalability within the department Apply industry-standard problem-solving and productivity techniques to evaluate and implement recommended strategies and programs Maintain adequate supplies for the department, placing orders as necessary Provide regular updates and escalate issues to Production Manager as needed Conduct research and tests related to the development of new manufacturing methods, materials, or processes, and assess potential applications of results Maintain department machinery and collaborate with the maintenance team to ensure optimal machine performance Lead and support root cause analysis investigations, implementing corrective and preventive actions as required Perform other duties as assigned Basic Qualifications: Minimum 4 years of experience in a leadership role within a manufacturing operations environment Minimum 2 years of experience working in the optical space Adherence to all company policies, processes, and procedures (i.e. Health & Safety Awareness) Strong mechanical knowledge and understanding of machinery High reliability, with availability to work on-site Monday through Friday, as well as occasional overtime and weekend shifts. Excellent interpersonal, conflict resolution, time management, and communication skills Sound judgment with the ability to make independent decisions and effectively solve problems Proficient in technical tools and software, including the Microsoft Office Suite and optical management software At Zenni Optical, people remain the heart of our mission, even as we embrace technology that moves us forward. While we recognize the immense promise of AI, we are equally mindful of its limitations and use these tools strictly to assist our Talent Acquisition team rather than replace human judgment. We utilize AI tools as a collaborative partner to create content–such as job descriptions, interview questions, and outreach messaging–and review resumes, but we maintain a firm commitment to human-led hiring where AI never makes a final decision. Every selection is determined by a member of our team to ensure every candidate is personally valued by a human rather than an algorithm. We look forward to hearing from you! We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications. Zenni Optical is an equal opportunity workplace and considers applications without regard to race, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.