Production Support Engineer

**Czym będziesz się zajmować?** * Own incident and problem management processes, including RCA, resolution, and preventive actions * Monitor production service health, detect anomalies, and respond before issues become incidents * Execute and oversee deployments through CI/CD pipelines and coordinate rollback activities when required * Troubleshoot failed deployments and support release execution processes * Maintain stability and alignment of Pre-Production and Production environments * Document operational procedures, known issues, and resolution steps in runbooks and knowledge repositories * Collaborate with development and platform teams to triage incidents and address operational requirements * Identify recurring operational issues and propose automation or tooling improvements * Improve observability through dashboards, alerts, and log analysis * Contribute to service continuity activities and disaster recovery exercises **Kogo poszukujemy?** * Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience * Demonstrated ownership of incidents end-to-end, from alert handling through RCA and prevention * Practical experience working within an ITIL framework, including incident, problem, and change management, with 2+ years of experience * Experience working in Agile delivery environments alongside development teams * Excellent English communication skills with the ability to explain technical issues to both technical and non-technical stakeholders * Hands-on experience with Splunk, Apica, and Sysdig for log analysis, monitoring, and alerting * Strong understanding of Prometheus and Grafana for dashboard analysis and alert tuning * Practical experience operating services on Kubernetes and Linux CLI, including pod health checks, log analysis, and service restarts * Experience executing and troubleshooting Jenkins deployment pipelines * Proficiency with Git version control systems * Experience querying and troubleshooting relational databases including Oracle and DB2 * Working knowledge of Spring/Hibernate applications, Kafka message flows, and XML/JSON payload analysis _Nice to have:_ * Helm deployments * Java/J2EE * IBM DataStage * Bash or Python for automation * Ansible **Czego wymagamy?** Znajomości: * Git * Jenkins * Kubernetes Języki: * Polski * Angielski **Jakie warunki i benefity otrzymasz?** * 20.2k–21k PLN netto/m (B2B) * B2B - Elastyczne godziny pracy (100%) * Praca zdalna: Hybrydowo * Pakiet medyczny, Pakiet sportowy **Kim jesteśmy?** DCG to przestrzeń, w której spotykają się potrzeby biznesu i ambicje ludzi. Znamy wartość dobrze dopasowanej współpracy, dlatego pomagamy kandydatom znaleźć środowisko, w którym będą mogli rozwinąć skrzydła, a firmom - zbudować zespoły, które naprawdę działają. Pracujemy blisko ludzi i organizacji, uważnie słuchając i reagując na to, co dla nich ważne. Dzięki temu wspólnie tworzymy trwałe i wartościowe relacje, które procentują na lata.