Production Support Lead - Java

**Experience:** 5 – 8 Years **Location:** Indore **Role Overview:** Seeking a Production Support Lead with 5–8 years of experience to maintain mission-critical Java applications and guide day-to-day support operations. You will lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices. **Key Responsibilities:** * **Team Leadership:** Mentor junior/mid-level engineers, assign shift tasks, oversee handover processes, and ensure SLA compliance. * **Incident Management:** Drive L2/L3 incident resolution using **ServiceNow**; manage ticket lifecycles, SLAs, and participate in an on-call rotation. * **Troubleshooting:** Deep-dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues. * **Monitoring & RCA:** Track system health and complete thorough Root Cause Analyses (RCAs) to prevent recurring outages. * **Release & Automation:** Support deployments, handle change requests in ServiceNow, and write shell/Python scripts to automate operational tasks. **Requirements:** * **Team & Process Management:** 1–2+ years leading a support Pod/team with practical expertise in ITIL framework processes (Incident, Problem, Change Management). * **ITSM Tooling:** Hands-on experience with **ServiceNow** for ticket logging, SLA tracking, task routing, and change request approvals. * **Java Stack:** 5+ years supporting Java/J2EE, Spring Boot, Microservices, and REST APIs. * **Log & System Diagnostics:** Deep experience with Splunk/ELK, Java thread/heap dump analysis, and Unix/Linux CLI. * **Databases & APM:** Strong SQL skills (Oracle, PostgreSQL, MySQL) alongside experience using APM tools like Dynatrace, AppDynamics, Datadog, or Grafana. **Why Join Us?** * Work in an innovative environment with the business that is shaping the future of data migration. * Be part of a **dynamic, high-growth environment** at **NucleusTeq**. * Competitive salary and **comprehensive benefits package**.