Professional Bi Specialist

Job Title: Professional, BI Specialist Job Description The Business Intelligence Specialist is responsible for developing, maintaining, and enhancing reporting and analytics solutions that support performance management within a B2B Sales environment. This role transforms complex data into actionable insights, delivers automated reporting, and supports business decision-making across Operations, Workforce Management, Finance, and Client teams. **Key Responsibilities** * Design, develop, and automate operational, performance, and client reporting. * Build and maintain dashboards, reports, data models, and visualizations using BI tools. * Analyze sales, operational, and performance data to identify trends, risks, and opportunities. * Partner with business stakeholders to gather requirements and deliver data-driven solutions. * Ensure data accuracy and integrity by reconciling multiple data sources and resolving discrepancies. * Develop and maintain KPI frameworks, reporting processes, and executive-level dashboards (WBRs, MBRs, QBRs). * Leverage Power BI, SQL, Excel, Power Query, DAX, and automation tools to improve efficiency and reporting accessibility. * Support continuous improvement initiatives through process optimization and reporting automation. **Qualifications** * Bachelor's Degree in Business Analytics, Information Systems, Computer Science, Statistics, Mathematics, Engineering, or a related field preferred. * 1–2 years of experience in Business Intelligence, Data Analytics, Reporting, or a similar analytical role. * Experience as a BI Analyst, Data Analyst, Reporting Analyst, or BI Associate required. * Previous experience in a BPO, Contact Center, Sales, or Operations environment is an advantage. **Technical Skills** * Experience with Power BI, Excel, Domo, Tableau, Looker, or similar BI platforms. * Knowledge of SQL/T-SQL, relational databases, ETL processes, and data transformation techniques. * Experience with Power Query (M Language), Power Pivot, DAX, data modelling, and dashboard development. * Familiarity with Power Automate or other workflow automation tools is preferred. * Strong analytical skills with the ability to collect, transform, validate, and interpret large datasets. **Professional Skills** * Excellent communication skills in English (C1 minimum)**,** both written and verbal. * Strong analytical and problem-solving abilities. * Ability to manage multiple priorities and meet deadlines in a fast-paced environment. * Strong stakeholder management and relationship-building skills. * Self-starter with a high level of ownership, accountability, and attention to detail. * Passion for continuous improvement, automation, and operational excellence. **Why Choose Us?** * **Stable Future:** Secure your career with an indefinite contract and enjoy 14 salaries per year. * **Financial Growth:** Competitive remuneration and quarterly performance bonuses. * **Everyday Benefits**: Daily meal vouchers with Up Hellas Mastercard. * **Health Coverage:** Additional health package. * **Global Career Pathways**: Opportunities for international career advancement. * **Vibrant Community:** Participate in exciting employee events and enjoy our lively culture. * **Wellness Focus:** Access a free gym and wellness activities, and unwind at our rooftop cinema with Acropolis views. * Embrace the opportunity to work on-site at our office in **Athens**, with the possibility of transitioning to a **hybrid model** following the successful completion of your probation period (**4–6 months**). **Disclaimer** The above statements describe the general nature and level of work performed in this role and are not intended to be an exhaustive list of responsibilities, duties, or qualifications. Location: GRC Athens - Minwos 10-16 Language Requirements: Time Type: Full time