Program Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an **Program Manager** located in **Guadalajara, North**. Reporting to the Program Management Manager, Program Manager role will be responsible of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers. **Responsibilities:** * Organize, plan and direct program schedules and budgets. * In charge of tracking relevant metrics and drive action items based on results. * Provide help, knowledge and expertise with contract negotiations as required. * Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics. * Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program. * Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel. * Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities. * Be the key channel of communication for customers and act as escalation in the event of customer issues. * In charge of customer´s satisfaction reviews and corrective actions. * Maintain current and develop additional business with customers. * Monitor and track that project and program deliverables are met. * Be accountable for maintaining excellent customer relations with both new and existing customers. * Holds up production sites for projects, costs and other customer related matters through business and expertise. **Qualifications:** * Typically requires a Bachelor's degree in engineering or related field or equivalent experience. * Typically requires a previous experience in program administration/management or related area.  * Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills. * Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site. * Accountability for the program wellness. * Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business. * Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas. * Understands the strategic impact of the function across sites. **What you’ll receive for the great work you provide:** * Competitive Salary. * Life & Medical insurance. * Christmas Bonus. * Food Coupons. * Saving Fund. MG61 Job Category ------------ Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).