Program Manager

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.  A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary ----------- Summary The Program Manager will be based in Flex Guadalajara North and will report to the Program Management Manager. In this role, you will lead cross-functional teams to successfully deliver customer-focused products and services while driving operational excellence, customer satisfaction, and business performance. You will be responsible for managing complex programs, aligning stakeholders across functions, influencing decision-making at multiple organizational levels, and ensuring the successful execution of strategic initiatives throughout the product lifecycle. The ideal candidate is a strong leader with demonstrated experience navigating complex operational environments, driving accountability across organizations, managing executive-level communications, and balancing customer, operational, and financial objectives. **What a typical day looks like:** * Lead cross-functional teams across Manufacturing, Supply Chain, Quality, Engineering, Finance, Procurement, Logistics, and Planning to achieve program objectives. * Organize, plan, and direct program schedules, milestones, budgets, and strategic priorities. * Drive program execution through effective risk management, issue resolution, and stakeholder alignment. * Track key operational, financial, and customer metrics and lead corrective actions to achieve business goals. * Own customer relationships and serve as the primary escalation point for program-related matters. * Lead customer business reviews, executive updates, and strategic discussions. * Communicate program performance, risks, mitigation plans, and recommendations to senior leadership, including Directors and Vice Presidents. * Coordinate all interdepartmental activities to ensure commitments related to quality, delivery, cost, and customer satisfaction are achieved. * Support commercial activities including quotations, pricing strategies, contract negotiations, and business growth initiatives. * Drive accountability across organizations and influence decision-making without direct authority. * Lead recovery plans and complex operational escalations while maintaining customer confidence and alignment. * Manage product lifecycle activities, ensuring alignment between operational performance, financial objectives, and customer expectations. * Monitor program deliverables and ensure successful execution of customer commitments. * Identify opportunities to improve processes, profitability, operational efficiency, and customer experience. * Maintain and expand business opportunities with existing and new customers. **The experience we’re looking to add to our team:** * Bachelor’s degree in engineering, Business Administration, Finance, Operations Management, or a related field, or equivalent combination of education and experience. * Demonstrated ability to lead cross-functional teams in a fast-paced manufacturing or operations environment. * Strong leadership, influencing, and stakeholder management skills. * Executive communication skills with the ability to engage effectively with customers and senior leaders, including Directors and Vice Presidents. * Strong business and financial acumen, including understanding of cost drivers, pricing, profitability, and P&L concepts. * Experience managing customer relationships, business reviews, and operational escalations. * Ability to analyze complex business situations, make data-driven decisions, and drive execution. * Strong negotiation, conflict resolution, and problem-solving capabilities. * Knowledge of product lifecycle management, operations, supply chain, and manufacturing processes. * Ability to manage multiple priorities while delivering results in a dynamic environment. * Advanced English communication skills, both written and verbal. **Preferred Qualifications** * Experience in Electronics Manufacturing Services (EMS) or high-volume manufacturing environments. * Exposure to financial planning, quoting, pricing, or business case development. * Experience working with global customers and international cross-functional teams. * Certification in Program Management, Project Management, Lean, Six Sigma, or related disciplines. **What you’ll receive for the great work you provide:** * Competitive Salary. * Life & Medical insurance. * Christmas Bonus. * Food Coupons. * Saving Fund. JM54 Job Category ------------ Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [[email protected]](mailto:[email protected]) and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).