Program Manager

**Intelcom | Dragonfly** With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **A Strategic Role at the Heart of Logistic** **Key Responsibilities:** **Program Leadership and Governance** * Lead complex transformation programs by defining objectives, expected outcomes, key milestones, and dependencies. * Establish and maintain strong governance: cadences, steering routines, committees, and decision-making mechanisms. * Challenge sponsors and owners constructively to ensure prioritization, alignment, and consistency in decision-making. **Stakeholder Alignment and Executive Communication** * Collaborate closely with internal teams such as IT, Operations, Finance, HR, and external vendors or clients. * Drive clear, concise, results-oriented communication across all stakeholders, including senior leadership. * Anticipate organizational challenges and adjust plans proactively to protect program objectives. **Execution and Delivery Acceleration** * Remove roadblocks quickly, clarify expectations, and maintain momentum when teams slow down. * Translate strategy into concrete, measurable execution plans. * Monitor performance through KPIs, dashboards, risks, and mitigation plans. **Proactive Risk Management and Problem-Solving** * Identify structural risks early and propose pragmatic solutions. * Facilitate trade-offs and help teams make fast, aligned decisions. * Manage ambiguity: structure the unknown and turn ideas into actionable steps. **Change Management and Adoption** * Partner with change management teams to ensure successful adoption: communications, training, readiness, and phased deployments. * Prepare impactful executive-level communications and materials. **Financial Tracking and Performance** * Manage program budgets, track expenditures, and justify investments. * Prepare weekly executive program updates. **Qualifications:** * Bachelor’s degree in management, technology, engineering, or a related field. * 7–8 years of experience in program management or complex project delivery, ideally in digital, operational, or technological transformation. * Experience in logistics/transportation or fast-paced operational environments (strong asset). * Strong knowledge of project management methodologies (Agile, Waterfall) and tools (Jira, Office Suite, Confluence, Microsoft Teams). **Personal Attributes:** * Ability to challenge sponsors and owners with diplomacy and managerial courage. * Comfortable presenting to, influencing, and negotiating with C-suite executives. * Strong results orientation: you drive progress and simplify complexity. * Excellent risk management, political acumen, and sound judgment. * Rigorous, organized, autonomous, and able to manage multiple initiatives simultaneously. * Intellectual agility, growth mindset, and appetite for innovation and continual change. * Proficiency in MS Office Suite (Excel, Word, PowerPoint) and Jira. * Fluency in French and English preferred. **Why Join Us?**  At **Intelcom | Dragonfly**, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:  * On-site gym with a personal trainer  * Employer-provided lunch of your choice  * Comprehensive group insurance  * Group RRSP plan  * Care & Well‑Being Activities * Partial reimbursement for public transportation  * Employee Assistance Program   …and much more.  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.  We embrace diversity, ensure equity, and foster a true sense of belonging. _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._