Project Coordinator 2

**Job Description:** -------------------- The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, OEM Vendors, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience. **Roles and Responsibilities:** * Assist with daily monitoring of the ticketing system and drive tickets to resolution within SLA. * Work closely with Colo vendors to schedule Smart Hands, arrange site access for visitors, schedule inbound and outbound shipment.  * Work with Colo vendors to ensure compliance with environmental agreements, addressing temperature and other environmental issues within the cage to keep conditions within agreed thresholds. * Work with turnkey vendors to request and schedule Smart Hands and ensure technician availability. * Ensure site-access and visitor requests comply with security and data-center access policies. * Coordinate with hardware vendors to manage RMA shipments to and from facilities, and track shipments through to closure. * Maintain accurate records of ticket activity, vendor interactions, and shipment tracking. * Support incident and outage coordination, mobilizing the right resources and Smart Hands during critical events. * Track in-flight requests to completion and provide timely status updates to stakeholders. * Escalate blockers, at-risk SLAs, and high-severity issues promptly to the appropriate teams or on-call. * Collaborate with regional teams to progress and resolve tickets end-to-end. * Collaborate with coordinators in other regions for smooth start/end-of-shift handovers, ensuring 24/7 "follow-the-sun" coverage. * Identify recurring issues and process gaps, and suggest improvements to workflows, tooling, or automation. * Adhere to change-management, safety, and compliance requirements for all coordinated work. * Cross-train on regional processes to provide flexible coverage and backup. * Communicate professionally with cross-functional and regional stakeholders across time zones, working independently and prioritizing effectively in a fast-paced, 24/7 environment. * Attending and participating in client meetings as required. * Contribute to and maintain runbooks, SOPs, and knowledge-base articles for recurring workflows. * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position **Required Qualifications/Skills: ** * 3 - 5 years of work experience in project coordination/management * Experience working with Colo/Facility providers * Experience working with OEM Vendors (Cisco, Juniper, Arista etc.) * Familiarity Google Suite * Excellent communication skills, both verbal and written * Positive attitude and dependable * Excellent customer service skills * Ability to work both within a team and independently * Ability to multitask and prioritize workload in a fast-paced environment * Ability to use good judgment, as well as problem-solving and decision making skills * Ability to maintain confidentiality and professional decorum **Preferred (but not required) experience and qualifications:** * Project Management qualifications * Bachelor Degree or equivalent  **Physical Demand & Work Environment:** * Must have the ability to perform office-related tasks which may include prolonged sitting or standing * Must have the ability to move from place to place within an office environment * Must be able to use a computer * Must have the ability to communicate effectively  * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers