Project Coordinator I

**Job Description:** -------------------- This is the gateway for a graduate engineer to be exposed to a world-class Network Operations career. The Project Coordinator I will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. **Scope: ** * Follows established procedures on routine work * Requires detailed instructions **Your Roles and Responsibilities: ** * Provides weekly operational updates including action items. * Communicate effectively, maintain and establish a good rapport team and client. * Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures. * Assists with identifying operational/project issues and/or escalating the issue to the team lead. * Attending and participating in client meetings as required. * Documents and follows up on important actions and decisions from meetings. * Collaborates with various regional teams for ticket resolution. * Work closely with the Facility providers and Smart Hands to drive the issues. * Working with the Hardware vendors ensuring the RMA shipments to and from Facilities. * Assists with daily monitoring of the ticketing system and resolving them under defined SLA * Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews * Assists with identifying trends or recurring problems and escalates to team lead for resolution. * Assists with identifying and collaborating on new process improvement opportunities. * Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures. * Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers. * Required to work on oncall roster and preparing/participating in daily handovers. * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position **Required Qualifications/Skills: ** * Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience. * Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues. * Familiarity with Microsoft Excel and Google Suite * Excellent communication skills, both verbal and written * Positive attitude and dependable * Excellent customer service skills * Ability to work both within a team and independently * Ability to multitask and prioritize workload in a fast-paced environment * Ability to use good judgment, as well as problem-solving and decision making skills * Ability to maintain confidentiality and professional decorum **Good to Have:** Knowhow of operations inside Data Centers/POPs Handled Logistics / shipments