Project Director - Product Development

**Scope:**  * Lead a team of software engineers within the Returns Development organization, providing technical direction, people leadership, execution discipline, and coaching. * Partner closely with Product Management, UX, Cloud Operations, Support, and other engineering teams to deliver high-quality returns capabilities aligned to roadmap commitments and customer outcomes. * Drive enterprise engineering practices that improve quality, scalability, reliability, performance, security, maintainability, and operational readiness across services and applications. **What you’ll do:**  * Lead, coach, and develop a high-performing engineering team, creating clarity of priorities, accountability, and growth opportunities. * Own delivery execution for assigned Returns Development roadmap commitments, ensuring predictable planning, high-quality delivery, and transparent communication of progress, risks, and dependencies. * Provide technical leadership in design and implementation discussions, helping the team make sound architectural decisions for scalable, performant, secure, and maintainable solutions. * Partner with Product Management to translate roadmap priorities, customer needs, and business outcomes into well-defined engineering plans and releases. * Drive Agile delivery practices, including backlog refinement, sprint planning, execution tracking, retrospectives, and continuous improvement. * Improve engineering excellence through code quality, automated testing, CI/CD practices, observability, operational readiness, defect reduction, and root cause analysis. * Manage cross-functional dependencies with adjacent product, platform, cloud, support, and implementation teams to ensure successful end-to-end solution delivery. * Support customer escalations and production issues by ensuring timely technical investigation, clear communication, and durable corrective actions. * Build team capability through hiring, onboarding, mentoring, performance management, and succession planning. * Use data, KPIs, and engineering metrics to assess team health, delivery performance, quality trends, and opportunities for improvement. **What we are looking for:**  * Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience. * 15+ years of software engineering experience, including hands-on experience building solutions for complex problems. * Proven experience leading delivery of enterprise-grade SaaS, cloud-hosted, or cloud-native applications at scale. * Strong technical foundation with the ability to guide architecture, collaborate on design, and troubleshoot delivery decisions; prior hands-on software development experience is required. * Experience with microservices, APIs, distributed systems, cloud platforms, and modern DevOps practices. * Demonstrated ability to lead Agile teams and manage planning, execution, dependencies, risks, and stakeholder communication. * Strong people leadership skills, including coaching, feedback, performance management, hiring, and developing engineering talent. * Quality-first mindset with experience using engineering metrics, production insights, and root cause analysis to improve product and team outcomes. * Ability to work effectively with global, cross-functional teams and communicate clearly with technical and non-technical stakeholders. * Supply chain, warehouse, returns, inventory, commerce, or logistics domain experience is preferred. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.