Project Manager

**Job Responsibilities** * Lead end-to-end delivery of the central CRM platform initiative, from current-state assessment to implementation and optimisation * Review existing systems, platforms, and data flows to identify gaps, redundancies, and integration opportunities * Define and drive the CRM roadmap, ensuring standardised data structures, workflows, and scalable architecture * Translate business requirements into functional and technical solutions within Microsoft Dynamics * Oversee system integration, working with Group IT and vendors to connect CRM with enterprise platforms * Drive data migration, cleansing, and governance to ensure high-quality, analytics-ready lifecycle data * Lead automation and workflow design to improve efficiency and enhance customer journey management * Manage project delivery (timeline, risks, testing, and stakeholder engagement), including hands-on involvement in solutioning and UAT **Job Requirements** * Bachelor’s degree in Information Systems, Computer Science, Business or related field * Minimum 5 to 8 years of experience in project management, preferably in CRM transformation or system implementation projects * Strong hands-on experience with Microsoft Dynamics CRM, in configurations, workflows, integrations and testing * Strong understanding of data architecture, data governance, and lifecycle management in CRM environments * Experience in system integration (APIs, middleware, or similar) and working with technical teams/vendors * Strong problem-solving and solutioning skills, with the ability to bridge business and technical requirements * Familiarity with automation tools, reporting dashboards (e.g., Power BI), and analytics-driven decision frameworks is a plus * Ability to work cross-functionally and manage multiple priorities in a fast-paced environment