Project Manager

**Czym będziesz się zajmować?** We're hiring a **Project Manager** to provide day-to-day onboarding support and operational coordination for the Group AI Platform. This is a hands-on, user-facing role combining support operations, business analysis, and delivery coordination - acting as the control point for onboarding users and project issues, triaging requests, guiding teams through onboarding, and tracking issues to resolution. **What You'll Do** * Own and manage the Group AI Platform Teams support channel, responding to and triaging user queries * Act as primary point of contact for onboarding and migration requests * Capture onboarding requirements: use cases, data needs, model type, environments, access and governance approvals * Log, track, and chase bugs/issues across engineering and platform ops teams to closure * Track onboarding and support requests end-to-end, including SLAs, blockers, and ETAs * Provide regular status updates to stakeholders and users * Maintain and improve onboarding artefacts such as FAQs, templates, playbooks and dashboards * Identify recurring issues and propose process improvements * Support user enablement through demos and how-to walkthroughs **Kogo poszukujemy?** * **Client:** lead international bank * **Recruitment process:** 2 meetings with hiring managers, + phone screen with our recruiter * **Hybrid work:** 6 days per month from the office in Cracow **Skills** * Background in the software/technology industry * 5+ years' experience as a Project Manager or Business Analyst delivering software products end-to-end, ideally in complex enterprise environments * Strong support-operations mindset with ability to handle high-volume queries and ambiguity * Solid business analysis and requirements-elicitation skills * Experience owning requests from intake to closure, including RAID management * Strong stakeholder management and communication skills * Practical Agile experience * Strong JIRA and Confluence skills * Experience defining and tracking operational KPIs and building stakeholder reporting _Nice to have:_ * Familiarity with AI/ML concepts * Experience in regulated/governance-heavy environments * Basic cloud/platform knowledge * Workshop facilitation experience What's in it for you? * Prestigious position at one of the world's largest banks * Hybrid work (6 days per month from the office in Cracow) and flexible working hours * Working with cutting-edge IT technologies * Personal growth and development opportunities * Private healthcare coverage and multisport card **Czego wymagamy?** 5 lat doświadczenia na podobnym stanowisku Znajomości: * Jira * Confluence * Scrum * PRINCE2 * Zarządzanie projektem * AgilePM * Rozwiązywanie problemów Mile widziane: * AI Języki: * Angielski **Jakie warunki i benefity otrzymasz?** * 22k–26k PLN netto/m (B2B) * B2B - Elastyczne godziny pracy (100%) * Praca zdalna: Możliwa częściowo * Pakiet medyczny, Pakiet sportowy * Kawa / Herbata, Zimne napoje * Parking, Parking rowerowy, Pokój relaksu **Kim jesteśmy?** Work for the largest bank in Europe, which operates in more than 65 countries around the world giving us access to over 90% of all world trade flows. Don’t hesitate to apply, create future of banking with us! **Verita HR** is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.