Project & Program Management 2

****What this Job Entails:****  The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.  ****Scope:****  * Applies company policies and procedures to resolve a variety of issues * Works on problems of moderate scope * Receives general instructions on routine work and detailed instructions on new projects ****Your Roles and Responsibilities:**** * Manages multiple, cross-functional and technical projects.  * Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.  * Responsible for managing/tracking program milestones, timeline, and overall deliverables.  * Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.  * Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.  * Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.  * Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.  * Participate in internal process improvements; remove gaps, across multiple teams and functions.  * Ensure risks are accounted for and provide risk mitigation strategies.  * Be a point of contact for vendor partners and internal stakeholders.  * Coordinate and assist with regularly scheduled meetings with core teams.  * Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.  * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. ****Required Qualifications/Skills:**** * Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience  * Builds productive internal and external working relationships * Exercises judgment within defined procedures and practices to determine appropriate action * Understanding of project management teams, resolving conflict, and meeting schedule timelines * Excellent communication skills (verbal, written, documentation) * Ability to work on multiple projects and assignments concurrently * Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance * Experience creating spreadsheets, presentation material, and project/process documentation * Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks * Ability to collaborate with stakeholders and communicate project updates to client executives.  ****Preferred Qualifications:****  * Various certifications * Change management knowledge  * Familiarity with various project management methodologies  ****Physical Demand & Work Environment:**** * Must have the ability to perform office-related tasks which may include prolonged sitting or standing * Must have the ability to move from place to place within an office environment * Must be able to use a computer * Must have the ability to communicate effectively  * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers