Psr 3 - Patient Services Representative - Pulmonology Clinic

**Position Title:** ------------------- PSR III - Patient Services Representative - Pulmonology Clinic **Department:** --------------- OUPB Pulmonology **Job Description:** -------------------- Job Description The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.  **Essential Responsibilities** _Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position._ * Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.  * Provides information about clinic operations   * Obtains patient demographics on new patients and updates demographics on established patients.   * Assists with answering telephone calls and monitoring the abandon call rate.   * Prepares and enters healthcare providers’ templates into the EMR.   * Coordinates schedules as directed to patient requiring multiple services.   * Greets patients as they come into the clinic for scheduled appointments.   * Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately.  * Distributes encounter forms and inspects the form for completeness and accuracy.   * Copies insurance cards and uploads into the EMR as appropriate.   * Balances and closes cash box daily for the clinic/unit.    * Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)   * Talks to patients about financial accounts, and collects as appropriate.   * Verifies insurance eligibility and primary care physicians for patients.   * Secures referrals to other providers for HMO patients.   * Secures referrals from PCPs for HMO patients to be seen in the clinic.   * Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.  * Orders supplies when low and need to be reordered.   * Types notes and letters for physicians as needed, via mail or patient portal.   * Makes immunization cards as needed.  * Sorts and distributes mail.   * Communicates with patients of all ages in a professional manner at all times.   * Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.   * Enhances professional growth and development through in-service meetings and education programs.   * Maintains patient confidentiality.   * Works with clinic management to complete monthly audits for Joint Commission such as: Environment of Care, Hand Washing, and Charts.   * Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE Competency audits.    * Responsible for validating Business Continuity Access computers are up-to-date and safe guarded against downtime.    * Serves as lead employee or assistant supervisor.   * Mentors and trains new employees as needed / directed. **General Responsibilities** * Performs other duties as assigned. **Minimum Qualifications** **Education Requirements** * Associate's Degree required.    **Experience Requirements** * 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.   **License/Certification/Registration Requirements** * None required. **Knowledge/Skills/Abilities Requirements** * Expert verbal and written communication skills. * Expert customer service skills. * Expert ability to work effectively with other employees, patients, and external parties. * Expert proficiency with the use of Microsoft Office tools. * Knowledge of hospital policies and procedures. * Knowledge of third-party contractual agreements and requirements. * Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.   * Skill in establishing and maintaining effective working relationships with others. * Skill in following verbal and written instructions; in interviewing patients. * Keyboarding skills sufficient to meet the requirements of the position.  * Collection of copays and past due balances.  * Epic Cadence: Template Build 100 Class, Epic Cadence: Template Build 200 Class   * Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.  **Current OU Health Employees - Please click** [HERE](https://wd5.myworkday.com/oumedicine/login.htmld) **to login.** --------------------------------------------------------------------------------------------------------------------- **OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------