Quality Analyst - Generative AI Data

If you have a Candidate Login already, but have forgotten your password please use the steps to reset your password. If you have forgotten your email login, please contact [[email protected]](mailto:[email protected]) subject Workday Candidate Login When creating your Workday account and entering personal information like name, address, please do not use ALL CAPS. Thank you! NOTICE:  For Privacy Policy please review [here](https://www.welocalize.com/security-compliance/privacy-policy/) **Job Responsibilities:** Owns client-specific quality programs, performance metrics, and escalations while leading team development and cross-functional coordination. Shared accountability for client outcomes and team performance with the Ops Manager. **Key Responsibilities**  * Set client QA strategies (sampling design, audit methods, acceptance thresholds) and adapt to scope/volume changes.  * Run root-cause analyses; drive CAPA plans with owners, timelines, and effectiveness checks.  * Plan training & certification for raters/annotators and coordinators; track completion and impact.  * Maintain dashboards (throughput, accuracy, productivity, cost) and convert insights into actions.  * Manage client escalations; present options, trade-offs, and recovery paths.  * Standardize SOPs, templates, and checklists; remove bottlenecks.  * Pilot small automations (macros, templates, RPA/API handoffs) with Ops Tech; scale wins.  * Coach P1s and C2–C3 on tools, workflows, and QA craft.  * Ensure compliance/security across data handling and platform access.  Additional Job Details: **Education**  * Bachelor’s degree or equivalent experience in Business, Operations, Quality, or Data/Engineering.  **Experience**  * 2+ years in quality/ops with hands-on QA and workforce/training coordination.  * 1\+ years leading people/pods (formal or informal).  **Skills**  * Multi-project planning and stakeholder management.  * Clear client communications and governance cadence participation.  * Strong spreadsheets, PM/task boards, and basic BI; ETL familiarity is a plus.  * Capacity planning with vendors; confident escalation/negotiation.  * Effective in global, distributed teams.  **Additional Qualifications (P1+)**  * Near-native English with strong writing and editorial skills.  * Hands-on with generative AI tools (text/voice/video).  * Background in QA testing, rubric design, or AI safety/ethics evaluation.  * Familiarity with data-annotation platforms and model-evaluation tools.  * Ability to interpret code/datasets/workflows at a conceptual level (no coding required).  * Works independently and manages workflows effectively in a remote setup.  * Multilingual ability beyond English.  **Scope & Autonomy**  * Leads quality, training, and performance tracks across several projects; independent within guardrails.  * Shared accountability for client results and team performance with Ops Manager.