Quality Assurance Monitoring & Testing Senior Analyst -Avp

Job Description Business Risk and Control Manager - C12     The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise.   The Control Assessment and **Central Testing** functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities.  The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team.      **Responsibilities:** * The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program * Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management * Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy * Maintain oversight and monitoring of the operational risk management system and the quality of the generated data * Lead / participate in strategic initiatives viz. control performance enhancement, etc. * Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed * Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process * Pro-actively identifies any monitoring breaks and suggest enhancements * Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC) * Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business * Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative * Conduct training and regular refresher sessions on the Risk management framework to upskill the colleagues in the team. Ensure 100% delivery is achieved as per the agreed SLA * Manage a strong stakeholder connect through regular touchpoint meetings  **Team Management Responsibilities** * Handle a team and ensure appropriate coaching & support is provided * Foster an environment of learning and development * Drive a strong emphasis on adherence to Citi culture, leading by example * Ensure a robust performance management system is followed  **Qualification** * 12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management * Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls * Demonstrated understanding of operational risk and gap identification * Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge * Excellent verbal and written communication skills * Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups * Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements * Self-motivated and detail oriented * Exhibit problem-solving and decision-making skills  **Education:** * Bachelor’s/University degree  \------------------------------------------------------ **Job Family Group:** --------------------- Controls Governance & Oversight \------------------------------------------------------ **Job Family:** --------------- Quality Assurance, Monitoring & Testing \------------------------------------------------------ **Time Type:** -------------- Full time \------------------------------------------------------ **Most Relevant Skills** ------------------------ Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. \------------------------------------------------------ **Other Relevant Skills** ------------------------- For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _[Accessibility at Citi](https://www.citigroup.com/citi/accessibility/application-accessibility.htm)._ _View Citi’s [EEO Policy Statement](https://www.citigroup.com/global/eeo-aa-policy) and the [Know Your Rights](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) poster._