Quality Specialist

Job Title: Quality Specialist Job Description The Specialist, Quality is responsible for supporting single or multiple accounts. This position supports the designing of quality related processes, taking a sample of all key customer related quality processes, analysis of results, participating in problem solving, and designing process improvement initiatives. He/she participates in internal quality performance audits, system reviews, and overall application of the quality system across their respective accounts and region. * Evaluate adherence to and efficiency of key customer related quality processes that support ability of organization to achieve business results and client satisfaction for multiple accounts within a single region * Initiate quality process changes to achieve desired business goals, client and customer satisfaction  for multiple accounts within a single region * Participate in call monitoring sessions and support root cause analysis to achieve desired business goals, client and customer satisfaction  for multiple accounts within a single region * Analyze results and trends on all quality metrics across assigned multiple account(s);  facilitate and leads performance improvement teams  for multiple accounts within a single region * Provide feedback to Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) on program level Quality results/trends across region * Recommends and initiates organizational change, as appropriate  for multiple accounts within a single region * Support management focus on review of key drivers, metrics and operational processes in partnership with primary Quality Manager * Maintain Quality governance activities, including but not limited to process documentation / standardization, staff onboarding standards, establish career paths, reporting standards, etc.  for multiple accounts within a single region * Maintain integrity of Quality data reporting including input process, validation checks, and output alignment across their respective region Location: ALB Tirana - Rruga Dervish Hima, Stadiumi Air Albania Language Requirements: German Time Type: Full time