R-01360943 Field Service Engineer 2 - Md Dc

**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Laboratory Setting **Job Description** When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. **How You Will Make an Impact** Field Service Engineers play a key role in delivering field service support and managing customer relationships, handling installation, repairs, preventative maintenance, and instrument qualification. They provide hands-on technical support and work closely with customers to ensure equipment performance, efficiency, and a positive customer experience. **Location** This is a remote role based in Maryland/DC region and will require up to 75% travel within the designated territory.  Please note that relocation assistance is not provided.  **Key Responsibilities** * Carry out installation, preventative maintenance, repair support, and training of [**Chromatography**](https://www.thermofisher.com/us/en/home/industrial/chromatography.html) and [**Mass Spectrometry**](https://www.thermofisher.com/us/en/home/industrial/mass-spectrometry.html) product in a professional, reliable, and customer-orientated manner * Responsibility for meeting customer SLA and internal KPI objectives * Ensuring customer satisfaction in all aspects of services provided * Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness * Assist the Commercial Team with technical information, training, and demonstrations * Accurately document field service activities, including installation report and service work report, and submit timely through the required system **Keys to Success** **Education** Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments or Advanced degree with relevant experience **Experience, Knowledge, Skills, Abilities** * Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level * Ability to read and interpret technical documentation and schematics * Experience with ultra-high vacuum systems and high voltage equipment preferred * Experience documenting service activities and preparing detailed reports * Ability to effectively train and support customers with equipment operation * Adherence to safety protocols and quality standards * Demonstrated success in meeting customer satisfaction goals * Excellent customer service and communication skills, both written and verbal * Strong organizational and time management capabilities * Strong problem-solving abilities and capacity to work independently * Proficiency with Microsoft Office suite and service management software * Physical ability to lift up to 50 lbs. and work in various laboratory environments **Other** * Must be legally authorized to work in the United States without sponsorship now or in the future * Must be able to pass a comprehensive background check and drug screen **Compensation and Benefits** The hourly pay range estimated for this position based in Maryland is $31.73–$42.31. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: * A choice of national medical and dental plans, and a national vision plan, including health incentive programs * Employee assistance and family support programs, including commuter benefits and tuition reimbursement * At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy * Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan * Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: [https://jobs.thermofisher.com/global/en/total-rewards](https://jobs.thermofisher.com/global/en/total-rewards)