Receptionist Administrative Clerk - Union

Our associates celebrate lives. We celebrate our associates. The successful candidate will complete a two-week full-time training period, Monday through Friday, before transitioning to their regular Friday, Saturday and Sunday + required holidays as the normal schedule. Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations. **JOB RESPONSIBILITIES**  * Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies,  accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors. * Participation in Interment Verification Process * Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management * Creates a sense of concern and empathy with client family members * If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution * This is not intended to be an all-inclusive list of the essential functions or duties related to this job **MINIMUM Requirements** **Education** * High school diploma or equivalent **Experience** * One year experience in an office or clerical role **Knowledge, Skills and Abilities** * Working knowledge of office equipment including copiers, printers, fax machines, telephone console * Good verbal and written communication skills * Ability to apply common sense understanding to carry out written or oral instructions * High level of compassion and integrity * Problem solving skills * Ability to multi-task and set priorities * Detail oriented * Professional and team player **Work CONDITIONS**                                                                   Work Environment ---------------- * Work indoors during all seasons and weather conditions * Comply with dress code policy Work Postures ------------- * Sitting continuously for many hours per day, up to 6 hours per day * Climbing stairs to access buildings frequently Physical Demands ---------------- * Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage * Lifting, pushing, pulling up to 25 pounds Work Hours ---------- * **Ideal Start Date:** Monday, September 28, 2026 * **Probation Period:** 75 working days * **Regular Schedule:** Friday, Saturday, and Sunday, 8:30 a.m.–5:00 p.m. (8 hours per day) * **Statutory Holidays:** The position will also be scheduled to work all Canadian statutory holidays when the cemetery is open. The cemetery is closed only two days per year: **Christmas Day and New Year’s Day**. * Working beyond “standard” hours as the need arises **Compensation** * **Probationary Rate:** $24.00/hour * **Rate Following Successful Probation:** $28.39/hour Postal Code: V5J 1A4 Category (Portal Searching): Operations Job Location: CA-BC - Burnaby