Refund Assistant

\- Checking tax-free forms for completeness in accordance with tax law and Global Blue guidelines. \- Refunding the payment amount in accordance with Global Blue guidelines, including checking travellers' eligibility for tax refunds. \- Using necessary internal user software for communication and refunding the payment amount, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual (technical user manual REX) and MS Office. \- Processing of cash and cashless transactions for customers in accordance with Global Blue guidelines \- Fraud prevention and security measures in cooperation with the responsible Refund Manager / Airport Manager. Compliance with anti-fraud guidelines. \- Preparation of the corresponding daily closings and daily statements \- Cash register entries and management / proactive monitoring of cash balances at your own counters \- Supporting the supervisor/airport manager in the ‘recovery or prevention of payment errors’ known as the ‘Recovery Project’ \- Professional interaction with customers