Refund Leader Keio Shinjuku

**Nature and aim of the position** This position is responsible for managing the tax refund counter staff at Department Store. This role involves providing leadership to temporary and part-time refund staff. Must be dedicated to Department store service and customer satisfaction. **Main duties and responsibilities** * Verify and refund Tax Free Forms * Enhancing customer satisfaction * Preventing refund error and fraud * Prepare reports as needed * Adhering to Global Blue and Merchant’s policies, guidelines and procedures * Supporting and maintaining strong relations with the department store **Main KPIs** * Number of issued transactions * Non-cash refunding ratio * Working hours management **Reporting and collaboration** * Reporting line: Counter Assistant Manager  - Keio Shinjuku - * Mainly cooperates with: * Peers at same and other Tax Refund counters * Sales organization * IT / Field Service * Finance * Human resources * Merchants’ staff **Background and Education** * Must have a background in commercial or business education * Must have experience in face\-to\-face customers * Must have experience in people management and leadership * Must be able to communicate with clients and department store staff in Japanese * Additional language skills (English/Chinese/Korean) are preferred **Specific skills and knowledge** * Must be dedicated to service and customer satisfaction * Must be experienced in using office software * Must be a good team player * Must be flexible in terms of working hours