Refunder-3

****Nature and aim of the position**** * Refund (cash & non cash) of Global Blue Tax Free Cheques and assistance to travellers within the range of customs clearance. ****Main duties**** * Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual). * Responsibility of the assigned cash (cash refunding in various currencies). * Perform the refund in the most correct and satisfactory way (quick and precisely) * Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction * Actively contribute to reach the given individual and team refund targets. The duties can be extended or changed after arrangement. ****Main areas of responsibility**** * Refunding accordingly to the given rules and guidelines. * Money handling and cash responsibility. * Assistance to travellers The areas of responsibility can be extended or changed after arrangement. **Relates to/cooperates with** * Refund Manager / Airport Manager/Supervisor * Staff of other Refund Offices. ****Background and education**** * Experience in cash handling * Experience in direct customer contacts **Specific skills and knowledge** * Good English knowledge and additional prime language * Flexibility. * Independent working after given guidelines. * Service oriented attitude. * Team player. * Base knowledge of common software (word, excel)