Regional Mortgage Operations Manager

OH0713 NW Bancshares HQ **Job Description** The Regional Mortgage Operations Manager is responsible to supervise the day to day sales and production operations for the distributed channel, and implementing strategies, policies and guidelines. **ESSENTIAL FUNCTIONS:** * Lead team effort to ensure accountability for maximum results as defined by key performance indicators * Implement procedures to meet or exceed goals * Ensure continuous improvement * Manage work hours and FTEs to control costs and pipelines to ensure balanced workload and optimal results * Respond to monthly QC findings and implement improvement plans as necessary * Assist with monthly metrics report, including staff changes and utilization rates by role * Review, calculate, and provide monthly incentive payments to Human Resources within required timeframes * Work closely with Regional Sales Managers to achieve department goals and optimize customer experience * Decision consumer, equity, and mortgage loans * Work with public agencies to expand relationships and increase production of CRA lend (Habitat, Neighborworks, First Front Door, etc.) * Exercise credit judgment and creativity * Perform pricing and underwriting exceptions * Work with retail offices and internal business partners on approval and exception requests * Maximize results by consider portfolio balances, yields, and risk when making credit and pricing decisions * Understand and comply to investor, insurer, and Northwest policies, and with mortgage industry regulations * Keep informed of changing rules and regulations * Mentor team to improve results * Implement procedures to retain loans, and to generate activity from new and exist customers, as well as non-customers * Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment **KNOWLEDGE, SKILLS, AND ABILITIES:** * Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches * Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest’s strategic plans * Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion * Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning * Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience * Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information * Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required * Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters **QUALIFICATIONS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education:**  * Bachelor's Degree in business, finance, or related experience preferred * Master's Degree preferred **Work Experience:** * 5 - 6 years business, finance, or related experience preferred #LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.