Regional Operations Manager

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. This role owns the end-to-end operational performance of assigned routes and operational areas within the Black Sea region – Romania, Bulgaria and Greece – from onboarding partners and training drivers to monitoring quality, managing projects, and driving continuous improvement across markets. You’ll act as a key operational partner, ensuring high standards, strong relationships, and seamless cross‑functional collaboration. About the Role • Route & Partner Onboarding: Technically and operationally prepare bus partners for new route launches • Route Management & Quality Control: Monitor assigned routes for punctuality, safety, quality, and additional services • Standards & Optimization: Ensure continuous improvement of connections in line with FlixBus standards • Driver Training & Partner Support: Train drivers and provide ongoing technical and operational support to bus partners • Relationship Management: Build and maintain strong, positive relationships with bus partners and other stakeholders • Project & Crisis Management: Lead complex operational projects and improvement initiatives from planning to implementation, ensuring clear ownership, stakeholder alignment and measurable results and implement action plans in crisis situations • Reporting & Cross-functional Collaboration: Contribute specialized knowledge to global and local projects, conduct vehicle/driver inspections, and keep all stakeholders informed on results and next steps • Operational Ownership & Delegation: Take ownership of assigned operational areas, independently manage day-to-day topics, and act as a reliable operational backup for the Senior Operations Manager About You • Bachelor’s degree or equivalent practical experience • Minimum of 3 years of relevant experience and knowledge of bus operations, transportation processes, and partner management • Fluency in English and Romanian is a must; Fluency in Bulgarian or Greek is a plus • Strong analytical, problem-solving, and organizational skills • High attention to detail and accuracy • Ability to work independently and as a part of a team We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! NB: Please submit your resume in English! What We Offer • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. • Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you! #LI-Hybrid