Relationship Banker

PA0183 Lebanon **Job Description** At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience. You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.  **Essential Functions** ----------------------- * Be a trusted point of connection in the financial center, creating seamless customer experiences. * Partner with teammates to maintain a welcoming, customer-ready environment. * Ask purposeful questions and listen deeply to uncover meaningful financial goals. * Provide guidance that helps customers make informed financial decisions. * Guide customers through account selection and opening with accuracy and efficiency. * Recommend products and services that support customers' financial goals. * Complete transactions with accuracy, efficiency, and attention to detail. * Deepen relationships through proactive follow-up, reliability, and personalized service. * Build new relationships through community involvement, referrals, and networking opportunities. * Manage and grow customer relationships through proactive outreach and ongoing financial conversations. * Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners. * Meet performance goals related to customer experience, growth, and financial wellness. * Maintain operational soundness by following policies, procedures, and risk management practices. * Perform other duties as assigned to support financial center operations. **Additional Essential Functions** ---------------------------------- * Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment **What You Bring to the Team** ------------------------------ * Naturally people-focused with strong, clear communication skills and curiosity * Motivated to learn and grow * Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions * Detail-oriented and confident with technology * Team player with a positive, professional presence **QUALIFICATIONS** ------------------ ### **Education** * High School Diploma or equivalent preferred ### **Work Experience** * Customer service, retail, or sales experience preferred Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.