Relationship Manager - Business Financing Sales

****Create your future with Affin! ​​You too can make a difference.**** ======================================================================= Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too. 1\. ACCOUNT PROFITABILITY · Maximise earnings potential and revenue of relationship. · Review and monitor performance of accounts. 2\. SERVICE MANAGEMENT · Ensure promptness and quality of credit processing. · Monitor overdue accounts and undertake prompt measures to prevent NPLs. · Provide customer level information to relevant parties within the Bank. · Facilitate the drawdown of facilities. 3\. CLIENT RELATIONSHIP MANAGEMENT · Supports, identifies, solicits and establishes a high value client base. · Accountable for customer relationship and customer interface. 4\. OPERATIONS MANAGEMENT · Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account. · Coordinates and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction. 5\. ADDITIONAL RESPONSIBILITIES · Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC). · Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC. · Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the BC. · Champions Operational Risk Management (ORM) activities in the Business Unit. · Liaise with Group Operational Risk Management (GORM) on ORM activities. · Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance \[SNC\] events) via Loss Event Database (LED) in timely manner. · Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure. · Undertake additional responsibilities assigned by immediate superior as and when required.