Relationship Manager - Enterprise Banking

****Create your future with Affin! ​​You too can make a difference.**** ======================================================================= Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too. **JOB PURPOSE** Account Profitability * Maximise earnings potential and revenue of relationship. * Review and monitor performance of accounts. Service Management * Ensure promptness and quality of credit processing. * Monitor overdue accounts and undertake prompt measures to prevent NPLs. * Provide customer level information to relevant parties within the Bank. * Facilitate the drawdown of facilities. Client Relationship Management * Support, identify, solicit and establish a high value client base. * Accountable for customer relationship and customer interface. Operations Management * Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account. * Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction. Additional Responsibilities * Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC). * Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC. * Champion Operational Risk Management (ORM) activities in the Business Unit. * Liaise with Group Operational Risk Management (GORM) on ORM activities. * Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance \[SNC\] events) via Loss Event Database (LED) in timely manner. * Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure. * Undertake additional responsibilities assigned by immediate superior as and when required * Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC). **JOB REQUIREMENTS**   * Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline. * Experienced in marketing and credit processing. * Strong command of Bahasa Malaysia and English, both oral and written. * Good public speaking and presentation skills. * Overall Bank’s Credit, Operations and Product knowledge. * Keep abreast with SME issues, policies and trends in the country. * Basic business acumen and industry knowledge.