Remote Care Specialist I

**JOB DESCRIPTION:** -------------------- **About Abbott** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **Working at Abbott** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: * Career development with an international company where you can grow the career you dream of. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **The Opportunity** This position works out of our Alajuela location in the Cardiac Rhythm Technologies Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. As the **Remote Caree Specialist I**, you’ll have the chance to works in a Contact Center environment under close and direct supervision on defined work assignments while following established procedures. **What You’ll Do** * Answers inquiries regarding technical issues and/or complaints, as well as adverse events by identifying and collecting information from callers. This must be done using active and clear note-taking; accurately and thoroughly reporting callers’ product experiences. *  Documents patient and clinic system complaints by preparing Field Contact Reports (FCR’s) and forwarding them to the Product Performance Group. * Triage calls, following approved troubleshooting procedures, and seeks guidance from other personnel for further assistance when appropriate. * Product support topics include website navigation, mobile device support, telecommunication connectivity, information, set-up, and troubleshooting for Abbott-proprietary remote care products. * After-hours, “on call” support (rotating among other department employees), following outlined protocols to answer questions from, and troubleshoot with, customers and Abbott field personnel. * Consistently meets department’s performance expectations * Proactively communicates to his/her supervisor about open cases and/or escalations to ensure priorities and exceptions are clearly set and solutions are in place. * **Required Qualifications** * High school degree * +1 Years of  experience: *  in a customer service, product support, IT, telecommunications, or related role. *  Must have knowledge of computer systems including Word, Power Point, Excel, and Outlook. * This position is office based * Fully Bilingual English /Spanish * This position is office based **Preferred Qualifications** * Experience in the biotech, bio-instruments or medical devices industries * Experience working in a broader enterprise/cross-division business unit model preferred. [**Apply Now**](https://www.jobs.abbott/) Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at [www.abbott.com](http://www.abbott.com/), on **The base pay for this position is** N/A/hour In specific locations, the pay range may vary from the range posted. **JOB FAMILY:** --------------- Customer Service **DIVISION:** ------------- CRM Cardiac Rhythm Management **LOCATION:** ------------- Costa Rica > Alajuela : Parque Industrial, Zona Franca Coyol S.A Edificio #44B, Call0, Avendia 2 **ADDITIONAL LOCATIONS:** ------------------------- **WORK SHIFT:** --------------- Cr09Sal (Costa Rica) **TRAVEL:** ----------- Not specified **MEDICAL SURVEILLANCE:** ------------------------- No **SIGNIFICANT WORK ACTIVITIES:** -------------------------------- Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)