Renewal Coordinator

**POSITION IN A NUTSHELL**    Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role of the Renewal Coordinator is to maintain service contracts within a defined customer base and/or geographical territory. The Renewal Coordinator will develop and execute a customer-focused strategy that will lead to greater retention of service contracts, higher revenue per customer, review and present pricing escalation with the goal of ensuring overall customer satisfaction. **WHAT YOU'LL BE DOING (and doing well!)**   * Manage all retention activities within an assigned service agreement customer base. * Proactively reach out to each customer in writing 120 days prior to renewal. * Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work. * Achieve a minimum renewal rate of 95%. * Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed. * Address customer concerns and gain customer acceptance prior to renewal date. * Manage a list of customers and annual renewal dates. * Responsible for retention, customer satisfaction and growth within the customer base. * Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs. * Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department.  * Work internally with managers to improve service delivery. * Ask questions, determine customer needs and provide solutions to meet those needs. * Share status of 120-day process during weekly sales meetings and status of current and past due renewals. * Meet with customers in person as needed. **WHAT WE LIKE ABOUT YOU**   * Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus. * Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered.  * Over the counter sales or customer service experience. * Ability to proactively reach out to customers and problem solve. * Effective communication skills and ability to present before broad audiences.  * Strong negotiation skills and competitive spirit.  **WHAT WE'RE BRINGING TO THE TABLE** * Competitive salary based on qualifications.  * Paid time off plan and holidays.  * 401(k) matching.  * Short term and long-term disability.   * Medical, dental, and vision plans with options.  * Life insurance.  * Professional career development opportunities.  * Tuition reimbursement program. Annual Compensation: $50,000 to $60,000 based on experience