Reporting Services Specialist I

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0725 State College Business Office, PA0736 Administration Center **Job Description** The Reporting Services Specialist I is responsible to oversee the overall day-to-day operational functions of the Reporting Services department and investigate and process all Writs, Levies, Restraints, Attachments, Garnishments, and child support orders while ensuring privacy of confidential bank information. **Essential Functions** * Ensure total document and data integrity * Maximize technology tools available * Prepare departmental reports * Identify and resolve Customer Service issues * Analyze legal requests to understand and determine scope of request and ensure necessary (Federal and State) requirements are met * Communicate and negotiate with serving attorney or agency to clarify documentation scope and required due date, and with customer that legal process was received and any additional information as applicable * Process payment upon receipt of order or judgement * Complete research and inquiries on several Northwest systems with customer information to identify type of relationship * Respond to legal paper within designated timeframes * Monitor records of legal process that was received without judgement * Maintain records of all pertinent information related to the legal paper for audit purposes, followingup as needed to keep serving agency and internal departments informed of progress * Log all incoming requests when received for tracking and control purposes * Process any release received promptly * Evaluate records, perform due diligence and the submission for all states that require unclaimed property reporting * Review IRS B Notice reports for further action, perform due diligence and initiate withholding when required, while ensuring compliance with IRA requirements, and nonresident alien records for recertification of W8Ben * Request recertification for W8Ben * Track and monitor requested forms * Review daily all IOLTA/IOLAs for compliance with each state’s IOLTA/IOLA program and report when necessary * Submit monthly reports and interest to each IOLTA/IOLA Board * Review new IOLTA/IOLAs for notification to applicable states and indicate status in applicable systems * Process any restitution check received * Perform quality control review on dormant accounts * Maintain appropriate departmental records and reports * Recommend improvements to procedures * Recommend quality control enhancements * Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment **Qualifications** * High School Diploma or equivalent preferred * Less than 2 years Reporting Services experience preferred * 2 - 6 years related banking experience preferred * 2 - 6 years relevant experience preferred * Proven ability to analyze service of process requests, Working * Proficient time management skills, Working * Strong organizational, multi-tasking, and prioritizing skills, Working * Team player, Working **Physical Demands** * Stationary position, Constantly * Traverse (Move About), Occasionally * Position objects (one person), Rarely * Position objects (with another), N/A * Ascend/Descend (ladders, stairs, scaffolds, etc.), N/A * Position self to stationary objects, Rarely * Operate standard office equipment, Constantly * Grasp, Rarely * Repetitive Motions, Frequently * Ability to observe, Constantly * Communicate, Frequently **Travel Requirements** * As Needed for training #LI-JB1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.