Resident Liaison Officer - Ftc

**Salary:** £32,000.00 - £37,000.00 Per year ‌ We're looking for an experienced Resident Liaison Officer (RLO) for this **12 month Fixed Term Contract** to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works. This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.  **Key responsibilities** * Act as the main liaison between residents, contractors, and stakeholders * Deliver resident engagement plans, meetings, drop-ins, and home visits * Produce clear resident communications (letters, newsletters, updates, bulletins) * Support building safety compliance and escalate safety concerns * Mediate disputes and support Stage 1 complaint responses * Support resident decants, including needs assessments and compensation * Coordinate contractor access and monitor performance * Work flexibly, including occasional evenings, weekends, and out-of-hours responses **About you** **Essential:** * Proven experience in resident or stakeholder engagement * Strong communication and conflict-resolution skills * Ability to work independently with minimal supervision * Good IT skills, including Microsoft Office * Flexible approach to working hours * Enhanced DBS check required **Desirable:** * Housing or social housing experience * Decant or resident relocation experience * Contractor or service-contract management experience * Full UK driving licence and access to a vehicle [**Job Description**](http://assets-eu-01.kc-usercontent.com/eccf4628-d569-0193-e5b8-bbb9e5c64cd9/7384f2a3-b186-4f47-81a5-a05568571c57/Resident%20Liaison%20Officer%20-%20Building%20Safety%20Remediation%204893.pdf) **We have some great benefits at SNG, including:** * 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) * Chance to buy or sell holiday as part of our flexible benefits package * 3 additional wellbeing days and 2 paid volunteering days * Generous matched pension scheme up to 12% and Life cover at 4x salary * Enhanced maternity/paternity/adoption pay  * Options for private medical insurance, dental insurance and critical illness cover * Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate.