Residential Mortgage Assistant Sales Manager

**Overview:** ============= Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act. **Primary Responsibilities:** ----------------------------- * Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. * Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution. * Promote the Bank’s image in the marketplace through participation in various community events. * Assist in the coordination and presentation of marketing materials. * Respond to customer inquiries and complaints. * Participate in weekly management support team meetings and follow up on any issues that need to be addressed. * Keep abreast of changes and trends related to responsibilities of Loan Counselors. * Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations. * Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. **Scope of Responsibilities:** ------------------------------ This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back-up. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act. **Education and Experience Required:** -------------------------------------- Bachelor’s degree and 3 years Residential Mortgage experience, OR in lieu of a degree, A combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience 2 years supervisory experience General knowledge of personal computers and software. **Education and Experience Preferred:** --------------------------------------- Excellent oral and written communication skills. Ability to interact with all levels of personnel. Strong interpersonal ability. M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $32.89 - $54.81 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** ============ Manchester, New Hampshire, United States of America