Resource Counselor I

**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.** **Please log into [myWORKDAY](http://www.myworkday.com/trumed/d/home.htmld) to search for positions and apply.** Resource Counselor I 101 Truman Medical Center **Job Location** ================ University Health Truman Medical Center Kansas City, Missouri **Department** ============== Financial Counseling Center UHTMC **Position Type** ================= Full time **Work Schedule** ================= 7:00AM - 5:30PM **Hours Per Week** ================== 40 **Job Description** =================== ### Join Our Team as a Resource Counselor Hero! 🦸‍♀️🦸‍♂️ Are you someone who loves helping others, solving puzzles, and making a difference every single day? We’re looking for a friendly, detail-oriented Patient Access Representative to be the welcoming face (and voice!) for our hospital. You’ll be the go-to person helping patients navigate the sometimes confusing world of health benefits, insurance, and financial assistance. **What You'll Do:** * Chat with patients and their families to gather important info — like their demographics and financial details — so we can connect them to the right care and resources. * Be a financial detective! Help patients understand their health benefits and what their financial responsibilities might be. * Handle basic billing tasks and guide patients toward the best financial assistance programs like Medicaid, Social Security Disability, and more. * Answer phone calls from patients and families with kindness and clarity, making sure they feel heard and helped from the very first “hello.” * Use your problem-solving superpowers to spot opportunities to improve how we assist patients, working across different systems to get them the help they need fast. **What You Bring to the Table:** * A high school diploma or GED (your foundation for success). * At least 6 months of experience in customer service—if you’ve helped people before, you’re off to a great start! * Solid communication skills—both written and spoken—that help you connect and explain things clearly. * Comfortable with basic computer stuff like email, Word, and navigating hospital systems. * A sharp eye for detail, strong math skills, and the ability to multitask without missing a beat. * A heart full of empathy and emotional intelligence to support patients during stressful times. * The ability to thrive in a busy, sometimes noisy environment and make quick, independent decisions. **Bonus Points If You Have:** * A year or more in healthcare or state employment (especially Family Support). * Experience working in a hospital or doctor’s office. * Previous roles as a Patient Accounts Representative or in Patient Access. * Some accounting experience to bring extra polish to your billing know-how. Ready to be the friendly face that helps patients feel supported every step of the way? We’d love to meet you!