Retail & Fleet Assistant Manager

Redwood Credit Union is seeking an Assistant Manager of Retail and Fleet who will form a wide variety of management and sales duties in the day-to-day sales and service leadership of the dealership. Research, locate, and sell a variety of vehicles to Business Members in the purchase of new, pre-owned, and brokered vehicles, while simultaneously providing sales management to a team Auto Sales Advisors.   Key Responsibilities Retail Management: o Work with sales and service team members to ensure a timely and seamless purchase process for Members and guests. o Demonstrate and train both service and product-knowledge standards. o Assist in leading regular huddles with RCUAS team members. o Assist in managing the CRM platform to ensure proper follow up, retention of Members and to seek out new prospective sales and Member growth. o Motivate, counsel, coach and monitor the performance of the RCUAS sales and service team. Fleet Auto Sales: o Sell vehicles to business Members. o Sell mechanical breakdown warranties, guaranteed auto protection coverage and other aftermarket related items. o Prepare paperwork for the sale of the vehicle and loan. o Research and solve Member problems and complaints in an accurate and timely manner. o Perform all functions in a security conscientious manner. Administrative and Support: o Assist with completion of monthly reports and other tasks as needed. o Create and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed and in- stock vehicles. o Ensure the immediate collection of sales proceeds on each vehicle sold. o Lead and assist Auto Advisors to ensure sales paperwork is complete and organized. o Responsible for moving cars and organizing dealership lot. o Assure the close out of all deals sold at RCU Auto Services. o Manage Sales Advisor’s dealership and branch schedule, to ensure appropriate coverage. o Partner with Assistant Manager in tracking and forwarding internet leads to Sales Advisors. Other Functions: o Visit businesses and branches to promote auto buying fleet services. o Promote business and fleet services at community and other types of events. o Work in conjunction with Business Services to grow and support Business Members. o Assist in the continuous growth of dealer relations to enhance broker business.   Join us and discover why you'll love working at Redwood Credit Union!   ABOUT REDWOOD CREDIT UNION (RCU): At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.   As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.    Why work for Redwood Credit Union? •  25th largest credit union in the U.S. and the largest financial institution based in the North Bay •   Recognized by Newsweek as one of "America's Best Credit Unions 2026" •   Awarded a 5-Star Bauer Rating •  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025" •   Top Corporate Philanthropists (#24) - San Francisco Business Times •   Voted Best Places to Work in the North Bay 20 years in a row •   World-class Employee Engagement scores •   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate •   Industry leading Net Promoter Scores across the U.S. Minimum Qualification: Knowledge, Skills and Abilities • Knowledge of automobile loans. • Knowledge of selling automobiles and/or other vehicles. • Experience and knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP), along with all aftermarket products. • Experience with DMV paperwork with the ability to complete and submit appropriately. • Ability to process vehicle sales paperwork. • Ability to collect trade-in titling documents and loan payoff information. • Excellent service skills. • Skill in the operation of a PC with word processing and spreadsheet software and internet access. • Ability to communicate effectively both verbally and in writing. • Ability to manage time efficiently and effectively. • Ability to follow through on tasks. • Ability to coordinate a variety of activities simultaneously and prioritize work. • Ability and desire to work in a team environment. • Ability to establish and maintain effective working relationships with a diverse group of people. • Ability to work weekends. Licenses and Certifications • Ability to qualify for DMV Salesperson License. • Ability to maintain a valid California Driver’s License. • Ability to maintain a Notary certification. • Ability to maintain insurance under RCU Auto Services insurance policy. The ideal candidate has a combination of education and experience equivalent to a bachelor's degree, with a minimum of six years of combined experience in sales, service, and management.   Compensation: Base starting range: $88,330 to $116,379 annually + commission Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.   Redwood Credit Union offers a robust benefits package to our eligible employees including: •  Competitive medical, dental, and vision insurance, mental health offerings •  Employee performance incentive plan • Salary Advancement– Merit increase based on performance • 401(k) program with employer match • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!   RCU Discounts and Perks: • RCU employees are eligible for a .75% discount off RCU standard collateral auto loans • RCU employees are eligible for a 1% discount on all recreational or boat loan products • 2% discount off Visas and LOC Loans through RCU • 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000. • 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000. • 0% interest on garment, fitness, or home office equipment loan of up to $500 • 100% financing for employee purchased homes!   Physical Requirements: • Ability to lift up to 20 pounds occasionally. • Ability to bend, stoop, sit, walk, twist, turn and drive. • Ability to use a computer keyboard and calculator. • Work environment is a combination of indoors and outdoors.   *Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.    Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.                                                                                                       We are an Equal Opportunity Employer