Retail Mi Analyst

### **Empowering Africa’s tomorrow, together…one story at a time.** With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. [My Career Development Portal](https://absahr.service-now.com/careerdevelopmentportal): **Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.** **Job Summary** **Job Description** **Accountability:  Business Performance Management** * Develop and deliver performance reports and dashboards to monitor business performance against targets * Analyse financial and operational data to identify trends, gaps, and improvement opportunities * Support performance reviews by providing insights, commentary, and data-driven recommendations * Track and report on key performance indicators (KPIs) and strategic objectives * Conduct variance analysis (actual vs. budget/forecast) and highlight key drivers * Enable data-driven decision-making through clear and actionable insights * Collaborate with business units to understand performance drivers and reporting requirements * Identify risks and opportunities impacting business performance and escalate where necessary * Drive continuous improvement in performance tracking frameworks and MI reporting processes * Support forecasting, planning, and target-setting activities with relevant data and analysis * Complete and submit regulatory returns on time **Decision and Support** * Provide data-driven insights to support strategic and operational decision-making * Analyse datasets to identify trends, risks, and opportunities * Translate data into clear, actionable recommendations for stakeholders * Develop scenario analysis and what-if models to support business decisions * Support retail management with timely, relevant, and insight-focused MI * Partner with business teams to understand decision requirements and provide tailored analysis * Present findings in a clear, concise, and impactful manner (reports, dashboards, presentations) * Ensure accuracy and reliability of data used for decision-making * Proactively identify areas where data can enhance business decisions * Continuously improve analytical approaches and tools to strengthen decision support capabilities **Compliance** * Ensure accuracy, integrity, and completeness of data used in MI reporting * Implement and maintain controls over data sourcing, aggregation, and reporting processes * Monitor and identify data quality issues, anomalies, and control gaps * Support risk identification by analyzing trends, exceptions, and unusual patterns * Ensure compliance with internal policies, governance standards, and regulatory requirements * Maintain audit trails and documentation for all MI processes and data sources * Drive continuous improvement of control frameworks and data governance practices **Risk & Control** * Maintain operational rigour by adhering to all procedures and processes to ensure consistently clean (green) audit outcomes. * Comply with Absa’s operational risk and rigour requirements, including Health & Safety standards, premises security, KYC obligations, and anti‑money laundering regulations. * Sign customer contracts on behalf of the bank only after all internal parties have reviewed and agreed to the terms in line with approved procedures. * Ensure robust internal controls by proactively identifying compliance gaps, addressing process risks, and escalating any irregularities in accordance with bank policies. **Education** National Diplomas and Advanced Certificates: Financial Sciences (Required)