Retail Service Managers- Leeds

**Retail Service Managers – Leeds (On Board Catering Crew)** Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic **Retail Service Managers** to join our dynamic team based in **Leeds throughout 2026**. **What you’ll be doing** As a **Retail Service Manager**, you will be the face of CrossCountry onboard our trains – providing a warm welcome, delivering a high-quality at-seat catering service through the train, and making every journey a positive experience for our customers. From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style. **What’s in it for you?** * **Starting salary**: **£26,888 pa during training**, rising to **£34,061** after successful training (based on a 38-hour week) * **Permanent, full-time position** with great career prospects * **Comprehensive training** and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role). * Opportunities to grow within a national transport brand. **What We are Looking For** We are not just hiring for a role — we’re hiring the right people. Here’s what success looks like: * **Excellent people skills** – confident, approachable, and great at connecting with customers. * **Customer service driven** – Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times. * **Strong work ethic** – reliable, consistent, and committed to high standards. * **Team player** – work seamlessly with onboard crew and local colleagues. * **Flexible** – able to work early mornings, evenings, weekends, and bank holidays. * **Well-presented** – professional appearance that reflects our brand. * **Personality** – we want authentic, energetic individuals, not robots! **Location Requirement** * You must live within **1 hour’s commute of Leeds** and be able to travel at unsocial hours reliably. **Why Join CrossCountry?** At CrossCountry, we’re committed to building a **diverse and inclusive workforce** where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success. In return our benefits include: * Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days. * Entry into the Pension Scheme * Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central) * 75% off travel on other UK rail companies * Discounted European rail travel after one year. **Application Deadline: Friday 4th September 2026 .** Please note, successful applicants will be required to attend a medical and have a DBS check. Join us and be part of something bigger – making journeys better, one customer at a time. Did you know you can set up alerts for new job opportunities? Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.