Revenue Operations Manager

### What you will do * Oversee the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking and timely revenue recognition  * Deliver clean, regular reporting on monthly recurring revenue, account health, billing accuracy and pipeline status for leadership * Streamline the transition from won deal to active account, establishing clear handoff procedures between business development, client services and finance  * Provide day-to-day operational leadership to ensure teams adhere to commercial processes, contract terms and data entry standards * Manage client contract lifecycles, including renewals, upsells, scope adjustments and rate cards * Reconcile monthly billing, retainers and project milestones against active client agreements * Maintain accurate client, deal and revenue records within the agency CRM and billing systems, conducting regular audits to ensure data integrity  * Monitor account health metrics, identifying risk of churn or revenue leakage early * Develop and maintain operational documentation, including billing rules, contract templates, workflow guidance and standard operating procedures, while training new team members on commercial processes and systems  * Identify opportunities to automate manual administrative tasks across the revenue cycle * Comfortable managing client contracts, retainer structures and revenue reporting * Proven ability to guide teams, keep people accountable to processes and manage daily operations smoothly * Meticulous oversight when reviewing client agreements, billing details and data accuracy * A clear, practical approach to untangling process bottlenecks and resolving billing or workflow friction * Ability to collaborate easily across sales, client account leads and accounting teams * Experience managing teams, projects or operational workflows * Hands-on experience as a billing manager, revenue coordinator or handling client contracts, retainer billing, and invoicing (b2b or agency setting strongly preferred) * Demonstrated experience using CRMs, project management tools, accounting tools or revenue management systems * QBE 3+ Years - Practical background in business, operations, finance or account management showing strong commercial handling. Part qualified in AAT, ACA, ACCA, CIMA Pension - Matched up to 4% Health - Private medical insurance Family - Enhanced maternity, paternity & adoption pay Flexibility - 25 days annual leave, Christmas shutdown and home working allowance